Sr Strategy & Operations Manager, Customer Marketing

Adobe • San Francisco, CA

1d

About The Position

Join Adobe as the Strategy & Operations Partner to the Sr. Director/Director of Customer Group Marketing and contribute to a world-class marketing organization! We are seeking an ambitious individual to guide our customer marketing initiatives with proven skills and an outstanding track record. You'll be part of a team that values inclusion, collaboration, and outstanding performance. Take charge of our customer marketing strategy and operations, driving the rhythm behind a high-performing marketing organization. This outstanding role requires aligning priorities, surfacing risks, and ensuring clarity and precision in our portfolio. You'll be the connective tissue across the organization, bringing structure to complexity and determining what matters most.

Requirements

• 7+ years’ experience in business operations, marketing operations, or program management
• Proven experience in large, matrixed organizations with cross-functional teams
• Strong communication and influence skills, comfortable managing up, across, and down

Responsibilities

• Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
• Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
• Maintain and evolve governance models, ensuring roles and workflows are clear
• Act as the operational point of contact for cross-functional teams
• Support the quarterly planning process for the customer segment
• Maintain a portfolio-wide view of all workstreams and planning horizons
• Track the health of key planning deliverables, risks, and interdependencies
• Aggregate and synthesize performance signals, data, and insights into a coherent view
• Identify patterns, gaps, and risks, translating them into clear recommendations
• Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities
• Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues

Benefits

• comprehensive benefits programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed