Sr Strategy Mgr

Consumers Energy•Multiple Locations, MI

1d•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location : This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Senior Strategy Manager serves as a strategic partner and trusted advisor to the executive team. This role leads cross‑functional initiatives, delivers complex analytical insights, and executes strategic priorities aligned with organizational objectives. The incumbent is responsible for launching new initiatives, driving process improvements, enhancing customer experience, and delivering measurable business outcomes. The Senior Strategy Manager develops strategic frameworks, translates strategy into actionable and data‑driven operational plans, and oversees execution of prioritized operational activities. This role supports business customer communications and engagement by navigating a matrixed organization to enable cross‑functional collaboration, process improvements, and issue resolution. The position works closely with peer organizations to support complex rate cases, testimony, and tariffs, including drafting written testimony. The role is also responsible for written internal and external communications used by the Business Center and ESM organizations. In partnership with external business associations and the Rates and Regulatory team, this role ensures alignment on the development and implementation of tariffs, supports business customer communications related to rate and tariff changes, and assists with testimony in support of rate cases. The Senior Strategy Manager plays a pivotal role on the Customer Strategy team, advancing the company’s customer‑centric vision through analytical rigor, strategic foresight, and financial alignment. This role deepens organizational understanding of market and industry trends, develops scenario analyses to inform executive decision‑making, builds initiative models that quantify strategic options, and ensures strong rate and financial alignment in partnership with cross‑functional teams. As a strategic advisor and integrator, this position connects external insights, operational realities, and financial considerations to shape customer strategy—enabling clearer prioritization, stronger customer outcomes, and more effective execution in an increasingly complex environment.

Requirements

Strong understanding of business opportunities and challenges, sales data analysis, industry trends, and market events.
Proven ability to demonstrate strong organizational and time‑management skills in a fast‑paced environment.
Ability to establish and sustain strong cross‑functional partnerships to execute complex business initiatives.
Excellent written and verbal communication, presentation, and facilitation skills.
Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
Ability to differentiate and lead across people, process, and technology solutions.
Ability to create, communicate, and influence a compelling vision across multiple functional disciplines.
Strong analytical skills with the ability to achieve success without a predefined roadmap.
Bachelor’s degree in engineering, business, economics, or a related discipline with seven (7) or more years of experience in business process analysis or reengineering, financial analysis and modeling, organizational analysis, activity‑based costing, and performance management; [OR] Associate’s degree in engineering, business, economics, or a related discipline with nine (9) or more years of relevant experience; [OR] High school diploma or GED with eleven (11) or more years of relevant experience in business process analysis or reengineering, financial analysis and modeling, organizational analysis, activity‑based costing, and performance management.

Responsibilities

Maintain complex operational dashboards and reporting suites to track performance, manage execution, and provide insights on metrics and Key Performance Indicators (KPIs).
Develop internal and external customer communications for business customers to support the Business Center and ESM organizations.
Own the Operational Change and Readiness strategy and manage complex launch activities.
Manage the master plan for operationalizing capabilities, including automation, manual processes, robotic process automation (RPA), timelines, milestones, and critical paths.
Drive execution of identified priorities and complex initiatives through all phases of the program lifecycle to successful completion.
Support the work of Business Customer Solution Account Managers, including direct engagement with business customers.
Conduct industry research and benchmark best practices to ensure the organization leverages leading‑edge business practices, organizational design, and technology to enable world‑class business models across multiple markets.
Facilitate cross‑functional teams focused on customer communications and engagement to improve business interactions and drive continuous improvement.
Enforce standardization of complex operational processes, policies, and systems across multiple product franchises and revenue operations functions.
Drive business transformation efforts to enable the organization to navigate and scale the transition from perpetual to fully functional business models across multiple markets.
Lead a Strategic Execution framework for Operations to ensure alignment with prioritized business and enterprise strategies that are both agile and scalable.
Build strong relationships with key stakeholders across the organization to define needs and deliver effective solutions.
Establish and guide business customer communications in collaboration with peer organizations, providing feedback and insights to enhance effectiveness.
Perform other duties as assigned or as necessary.