Sr. Strategy and Ops Manager, Customer Group Marketing

Adobe•San Francisco, CA

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Serving as the Sr. Strategy and Operations Manager for the Customer Group Marketing team, you will provide strategic and operational backing to secure flawless execution and efficiency. You will be a key connector aligning people, plans, tools, and data, empowering the Head of Customer Group Marketing to emphasize vision and deliver outstanding achievements. You will coordinate essential operational processes, ensure transparency in marketing initiatives, and manage planning workflows. This role is ideal for individuals who thrive in dynamic environments and excel at bringing clarity to complex situations.

Requirements

5-7 years of experience in business or marketing operations
Experience in large, matrixed organizations
Strong understanding of marketing workflows
Excellent project management and prioritization skills
Effective communication and influence capabilities
Proficiency with collaboration tools
Proactive and solutions-focused approach
Team-oriented with the ability to manage ambiguity

Responsibilities

Planning & Prioritization Lead the quarterly planning process for your Customer Group, in collaboration with key collaborators
Maintain an overview of all ongoing and upcoming work within the team
Tier initiatives based on strategic alignment and impact
Track planning deliverables and highlight any blockers
Customer Group Operations & Cadence Coordinate the operating rhythm, including weekly check-ins
Capture decisions, manage follow-ups, and ensure clear ownership and timelines
Coordinate collaboration between team members and partners
Cross-Functional Coordination Act as a liaison across various teams to align timing and messaging
Monitor dependencies and resolve conflicts
Track agency engagement and flag delivery risks
Data, Reporting & Accountability Partner with analytics teams to track and report on performance
Maintain dashboards to visualize work volume and status
Assist in preparing executive updates
Tools, Intake & Governance Manage intake processes for marketing requests
Maintain documentation of roles, workflows, and governance models
Onboard new team members
Budget & Financial Management Coordinate the marketing budget and track spending
Support funding requests and ensure compliance
Prioritize funding based on impact and strategic alignment