Sr. Strategy and Ops Manager, Customer Group Marketing
About The Position
Serving as the Sr. Strategy and Operations Manager for the Customer Group Marketing team, you will provide strategic and operational backing to secure flawless execution and efficiency. You will be a key connector aligning people, plans, tools, and data, empowering the Head of Customer Group Marketing to emphasize vision and deliver outstanding achievements. You will coordinate essential operational processes, ensure transparency in marketing initiatives, and manage planning workflows. This role is ideal for individuals who thrive in dynamic environments and excel at bringing clarity to complex situations.
Requirements
- 5-7 years of experience in business or marketing operations
- Experience in large, matrixed organizations
- Strong understanding of marketing workflows
- Excellent project management and prioritization skills
- Effective communication and influence capabilities
- Proficiency with collaboration tools
- Proactive and solutions-focused approach
- Team-oriented with the ability to manage ambiguity
Responsibilities
- Planning & Prioritization Lead the quarterly planning process for your Customer Group, in collaboration with key collaborators
- Maintain an overview of all ongoing and upcoming work within the team
- Tier initiatives based on strategic alignment and impact
- Track planning deliverables and highlight any blockers
- Customer Group Operations & Cadence Coordinate the operating rhythm, including weekly check-ins
- Capture decisions, manage follow-ups, and ensure clear ownership and timelines
- Coordinate collaboration between team members and partners
- Cross-Functional Coordination Act as a liaison across various teams to align timing and messaging
- Monitor dependencies and resolve conflicts
- Track agency engagement and flag delivery risks
- Data, Reporting & Accountability Partner with analytics teams to track and report on performance
- Maintain dashboards to visualize work volume and status
- Assist in preparing executive updates
- Tools, Intake & Governance Manage intake processes for marketing requests
- Maintain documentation of roles, workflows, and governance models
- Onboard new team members
- Budget & Financial Management Coordinate the marketing budget and track spending
- Support funding requests and ensure compliance
- Prioritize funding based on impact and strategic alignment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
