Sr Strategic Accounts Client Manager
About The Position
Under general supervision, the Strategic Accounts Client Manager (SACM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SACM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SACM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.
Requirements
- 3-4 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience
- must possess a valid driver's license with a clean motor vehicle record as per JBH standards.
Nice To Haves
- Bachelors Degree & 5+ years Supply Chain/Logistics, Transportation Sales, Account Management or related experience
- 5+ experience working with dedicated contract/managed logistics customers
- must possess a valid driver's license with a clean motor vehicle record as per JBH standards.
Responsibilities
- Provide regular reporting/presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators, and utilization metrics
- Engage in daily and weekly capacity forecast planning and execution with the customer
- Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues
- Lead implementation efforts for the successful onboarding of new business and clients
- Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account
- Oversee & execute the implementation and measurement of key performance indicators that support recommendations to drive out costs and add value to the customer
- Create and facilitate internal/external conversations regarding account assessments mid-year business reviews, contract renewals, and new business opportunities
- Guide pricing and proposal activity for the most complex clients & service solutions
- Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability
- Use subject matter expertise to mentor and lead peers on the client team
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave
- two weeks of paid parental leave
- six paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Senior
