Sr Strategic Account Manager, Consumer Lending
About The Position
As a Sr. Strategic Account Manager (IC4) at Nova Credit, you'll drive the complete lifecycle success of our most strategic consumer lending customers. You'll develop new business opportunities while growing and deepening relationships with our clients—including leading fintechs, credit card issuers and other agile consumer lenders across North America. Taking a highly consultative approach, you'll build deep, trust-based relationships across your portfolio. We're seeking a seasoned individual contributor who can own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts. NYC-preferred: This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays) based in the NYC Metropolitan area, reporting to our Head of Consumer Lending, with travel to client sites required ~25% of the time. Candidates based in NYC are preferred, however, we welcome candidates willing to relocate to the New York City Metropolitan Area to apply— we provide relocation support to make your move smooth.
Requirements
- 8+ years of experience as a Management Consultant, Strategic Partnerships Lead, Enterprise Account Executive, or Enterprise Account Manager.
- Demonstrated expertise in both account management and business development, with experience identifying and closing new business opportunities alongside expertly managing existing enterprise level financial services relationships
- Executive-level communication and strategic synthesis skills - Ability to distill complex concepts into strategic narratives for C-suite audiences, with proven storytelling abilities and diplomatic probing skills to uncover true customer needs; experience in structuring problems and delivering executive-ready recommendations
- Understanding of consumer lending dynamics including credit risk management, customer acquisition, and regulatory considerations
- Exceptional analytical mindset with a structured approach to problem solving and comfort manipulating complex data to identify opportunities and support decision-making
- Strong relationship-building skills with ability to establish trust with fintech and issuer stakeholders
- Collaborative approach with ability to work effectively across technical and business teams
- Hyper-ownership mentality with coachability with strong sense of urgency and accountability, with the ability to manage numerous high-complexity enterprise accounts while receiving feedback constructively and continuously improving
Responsibilities
- Drive the complete lifecycle success of our most strategic consumer lending customers.
- Develop new business opportunities while growing and deepening relationships with our clients
- Build deep, trust-based relationships across your portfolio.
- Own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts.
- Master the full Nova Credit product suite focusing on consumer lending use cases and optimization opportunities
- Proactively establish external relationships, drive the pre-sales process, lead Quarterly Business Reviews (QBRs) / Executive Steering Committees (where relevant), and interface with C-suite executives to align on joint business objectives and growth targets
- Lead & execute targeted business development activities to generate new pipeline
- Effectively use data analytics to understand customer acquisition patterns, portfolio performance, and usage optimization for consumer lending products
- Develop compelling strategic narratives and presentations tailored to different executive audiences
- Deliver significant revenue growth in line with company projections through strategic account expansion
- Qualify and execute expansion opportunities spanning consumer acquisition marketing, credit policy optimization, and technology enhancements, including up-sells and cross-sells tailored to fast-scaling consumer lenders
- Successfully close new logo deals through presales activities, contributing to net-new revenue targets
- Serve as Nova's "voice of the consumer lending customer" by surfacing feedback and advocating for roadmap priorities that strengthen value for your book of business
- Mentor team members and contribute to best practices for managing high-growth Financial Services accounts
Benefits
- competitive, employer-subsidized medical, dental, and vision plans
- mental health and wellness benefits
- flexible PTO
- tenure rewards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
