Sr Strategic Account Executive - PBM Commercial Health Plans - Remote

UnitedHealth Group•St. Louis, MO

9h•$112,700 - $193,200•Remote

About The Position

This role serves as the senior level liaison between Optum and key clients, typically at the Director or Vice President level. Responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our clients. Quarterbacks the account facing team responsible for developing client specific trend management strategies. Strategic relationship manager responsible for client revenue retention and growth. This individual may or may not manage a team. This is a high-performing individual with proven leadership skills and a comprehensive understanding of the PBM environment and broader healthcare system. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of Pharmacy Benefits Management Client relationship management or Account Management experience
3+ years of experience with upselling PBM products and programs to clients
2+ years of experience with managing to client contracts
Experience presenting to senior level client leadership
Client facing presentation experience
Advanced understanding of PBM industry including contracting
Ability to work in self-motivated environment with limited supervision
Ability to potentially travel TBD, but could be up to 25%25 - 50%25
Willing to work with clients in the central time zone
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Experience working on PBM client contract negotiations such as addendums and renewals
Experience supporting Healthplan and downstream clients
Experience understanding of PBM financial terms and rebates
Microsoft Office Experience including Teams
Familiarity with RxClaim; Tracker and Navigator
Demonstrated excellent verbal and written skills
Proven solid oral and written communication
Proven solid negotiation skills
Proven ability to prioritize and meets deadlines
Proven ability to demonstrate professionalism both with internal and external clients

Responsibilities

Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff outcomes, maybe direct and indirect
Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements, and maintaining or improving profitability
Accountable for understanding the primary business objectives of the client, developing, and managing shared goals, and demonstrating program value to the client
Understands OptumRx product and service offering, and can articulate the operational, clinical, and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
Maintains consistent and regular client communications
Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization, and cost reports, and OptumRx industry news
Prioritizes and conducts regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensures that all assigned contracts are monitored and reported as stated in the terms
Documents all client related activities as directed into the approved documents and or application
Manages and mentors account management team members
Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals
Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
Stays abreast of industry trends and developments and demonstrates solid communication skills in presenting these to clients and staff. Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs
Provides leadership to client services team members in departmental and corporate initiatives
Provides regular feedback to management team regarding client metrics, client requirements and existing and new business development opportunities
Participates in sales preparation meetings and finalist sales presentations as necessary.
Ensuring client satisfaction
Provides support to other departments as requested
Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx’s Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices
Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate
Management of book of business
Secure renewal and upselling programs
Manage ongoing contract relationships and service delivery to clients for ten or more accounts
Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Build relationships with clients (not individual members) and partners with an OptumRx Pharmacy Services Specialist for overall and day-to-day service delivery
Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs