Sr. Store Manager - Canton and Jasper

Goodwill of North Georgia

12h•Hybrid

About The Position

Accountable for leading two teams and managing the operations and financial aspects of the donated goods retail business for two locations in accordance with the established practices as established by the agency’s policies, procedures, and budget/goal projections.

Requirements

High School Diploma or GED required
Must have excellent oral and written communication skills in English as well as interpersonal skills, Bilingual a plus
Five plus (5+) years of experience in a supervisory role of 60 or more team members and/or demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill assigned training
Demonstrated success in balancing priorities across both stores with ability to shift and balance resources
Must be certified and licensed to operate a forklift
Ability to travel between assigned stores multiple times per week with flexibility for evenings/weekends as business needs require
Must maintain a good driving record and meet the standards of the agency’s insurance carriers
Must maintain dependable transportation and electronic communication devices to support travel between stores
Must be proficient in Microsoft Office
Must be able to adapt to growth and a changing environment within the agency
Transfer to any Goodwill of North Georgia stores within the territory

Nice To Haves

Associate’s degree or completion of related retail management course work preferred

Responsibilities

Manage budgets and maintain expenditures for two stores in accordance with agency, departmental, and store financial goals
Provides oversight and guidance in ensuring all store team members are performing in accordance with Goodwill of North Georgia and the Donated Goods Retail (DGR) department’s best practices and standard operating procedures
Consistently delivers results that meet or exceed (Team, Operations, Financial, and Service) expectations while maintaining an exceptional appearance (neat, clean, and clutter free) and operational readiness of both stores to the agency’s standards
Analyze store performance metrics and utilize all available tools, resources, and reports to consistently improve stores’ performance
Drive district and agency initiatives across both stores
Ensure a great guest experience for both shoppers and donors
Collaborate with the District Director to strengthen the talent pipeline and support succession planning initiatives
Establish and maintain a healthy team culture for both stores by hiring, training, developing, and engaging a talented and motivated team to maintain and exceed operational standards
Ensure the completion of quarterly leadership statuses and all evaluations for all store team members in both locations
Address and resolve team members and guest concerns promptly and effectively; communicating and collaborating with the management team and appropriate partners as or when needed
Maintain operational proficiency for tasks in all workstations and ensure cross-training and skill alignment across stores
Perform all functions performed by store team members as needed to support business operations at both stores
Conduct store meetings; attend all required meetings and training sessions as required
Maintain all company records and reports accurately and in a timely fashion
Perform other duties as assigned by leadership