Sr. Staff Product Designer, AI/ML

ServiceNow•Kirkland, WA

4d•$190,900 - $334,100•Hybrid

About The Position

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. You'll shape the design direction of a strategic AI product that shapes large data sets to accelerate and optimize an organization's AI system. As a Sr. Staff Designer on the AI/ML team, you'll operate at multiple levels: thinking strategically about where the products should go while staying hands-on with the actual design work. These products are still early and evolving, which means you're not just refining existing patterns — you're helping define what they become. Your design decisions become the foundation the team builds on.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of relevant design experience
Experience designing products or features that help users work with complex, interconnected data (e.g., analytics platforms, data visualization, or enterprise data tools)
An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives
Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives
Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice
Influence skills and drive to continuously improve product design processes across business units and design teams
Experience participating in the complete product development lifecycle of web and/or software applications
Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams.
Share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.