Sr Staff Outbound Product Manager - AI Assistant

ServiceNow • Mountain View, CA

2d • Hybrid

About The Position

At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world. Our mission is to win the Front Door by being a daily assistant for all employees.

Requirements

• 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products.
• Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
• Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
• Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
• Strong sense of accountability, with the ability to influence, lead, and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes

Responsibilities

• Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
• Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
• Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
• Lead early access programs to gather feedback and validate new product capabilities.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
• Define and drive adoption and success metrics for the Assistant.
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed