Sr. Staff Observability Software Engineer

Coupand•Seattle, WA

About The Position

You will be a part of the Observability Engineering team at Coupang to build and maintain monitoring solutions and application performance solutions. The Observability Engineering team's vision is to enable engineering teams to maintain and improve the quality of their services by providing clear visibility about their systems health, intelligence and actionable insights. We build services and tools to help detect, alert, and troubleshoot systems and applications anomalies, with metrics, logs and traces related to the health and reliability of Coupang services. You will have the opportunity to work with hyper-scale systems, build the next generation Observability Platform based on Kubernetes and other OSS solutions, as well as building software components from scratch. You would work directly with various engineering teams in Coupang, influence them with observability principles and best practices and see your impact directly.

Requirements

Bachelor's degree in Computer Science, Electrical Engineering, Math, or a closely related field
8 years working experience in engineering teams that build large-scale distributed systems
Strong experience in implementing and managing observability solutions in large-scale, complex environments.
Deep knowledge of monitoring, alerting, and logging systems and tools, such as OpenTelemetry, Prometheus, Grafana stack, Elastic stack.

Nice To Haves

Experience with containerization and orchestration technologies, such as Docker and Kubernetes.
Familiarity with application performance management (APM) tools, such as Dynatrace or AppDynamics.
Professional certifications in cloud platforms, monitoring tools, or related technologies.
Proficiency in at least one programming languages, such as Go, Java, Python, or Ruby.
Familiarity with distributed tracing technologies, such as Jaeger or Zipkin.
Experience with cloud-based infrastructure, including AWS, Azure, or Google Cloud Platform.
Strong understanding of DevOps and SRE practices, including continuous integration, continuous delivery, and infrastructure as code (IaC).
Strong problem-solving and analytical skills, with a focus on data-driven decision-making.
A proven track record of leading and delivering successful observability projects and initiatives.

Responsibilities

Design, implement, and maintain observability solutions such as monitoring, alerting, logging, and tracing across various platforms, applications, and infrastructure.
Collaborate with cross-functional teams, including software engineers, SREs, and infrastructure teams, to identify and define observability requirements.
Develop and implement best practices for creating and maintaining effective monitoring, alerting, and telemetry systems.
Evaluate and recommend industry-leading observability tools and technologies to improve system visibility and reliability.
Define and track key performance indicators (KPIs) and service-level objectives (SLOs) related to system availability, performance, and reliability.
Assist in the troubleshooting and resolution of complex incidents and problems by analyzing data from observability tools.
Provide guidance and mentorship to other engineers on observability principles, practices, and tools.
Conduct ongoing evaluations of observability systems and identify opportunities for improvements and optimizations.
Drive the standardization and simplification of observability processes, tools, and frameworks across the organization.
Contribute to the development of training materials, documentation, and runbooks for observability systems and practices.