About The Position

We are looking for a Sr. Staff Software Engineer to join our Zscaler Digital Experience (Core Intelligence and Data) team. This is a hybrid role based in San Jose, CA 3 days a week, reporting to the Sr. Manager, Software Engineering. You will join the team responsible for building the world’s largest cloud security platform, helping us enhance services and increase our global footprint. You will play a pivotal role in enabling organizations worldwide to harness speed and agility through a cloud-first strategy, leveraging our multitenant architecture that serves over 15 million users.

Requirements

  • BS in Computer Science with 8+ years of experience, or MS/PhD with 5+ years of experience solving real-world problems using AI/ML and distributed systems
  • Proficiency in programming, data structures, algorithms, and machine learning, with exceptional problem-solving skills driven by first-principles thinking
  • Hand-on experience with AI modeling, including feature generation, prompt engineering, evaluations and productionization
  • Experience in the full lifecycle of ML models, including building, deployment, monitoring, and optimization
  • Expertise in designing and operating distributed microservices using tools like Kubernetes and Docker, and writing production-grade code in Python, Go, or Java

Nice To Haves

  • Experience fine-tuning and deploying proprietary SLMs/LLMs at scale, with a focus on optimizing latency, cost, safety, and evaluations
  • Experience delivering production-ready AI systems, including expertise in abnormally detection, event correlation and incident investigation
  • Proven ability to design and implement high-performance, resilient systems with well-defined service-level objectives

Responsibilities

  • Own agentic trouble shooting framework, framing high-impact use cases, designing workflows and playbooks, and building processes for all products
  • Evaluate and integrate state-of-the-art GenAI advances to deliver reliable and cost-efficient production features, utilizing LLMs, various machine learning models, data processing, fine-tuning, and inference optimization
  • Work with the world class cloud platform and data lakes for feature exploration and generation
  • Handle volume data with the real time pipeline for data processing and aggregation
  • Design, implement, and operate scalable production systems, specifically focusing on microservices, data pipelines, orchestration, and caching

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks
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