Sr Staff Inbound Product Manager

ServiceNow•Mountain View, CA

2h•$190,900 - $334,100•Hybrid

About The Position

ServiceNow is seeking a Sr Staff Inbound Product Manager to join their team. This role involves developing Cloud Security Products for enterprise customers, driving identity management, and owning the roadmap for AI Agent Security/Governance. The Product Manager will act as the voice of the product for both internal teams and customers, communicating product priorities, building consensus, and guiding projects through development to deliver high-quality products. The position requires integrating usability studies, research, and market analysis into product requirements to enhance user satisfaction, and communicating complex problems into easily understood requirements and solutions. Leadership responsibilities include influencing teams and accountable ownership of outcomes.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team lead, and coach employees at lower levels

Responsibilities

Work with Engineering to develop Cloud Security Products for customers Enterprise Customers
Drive Identity management for the enterprise Cloud Security
Own the roadmap for AI Agent Security/Governance
Evangelize Cloud Security Product Present
Be the voice of the product for internal and customer
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Drive the Engineering Roadmap and provide lear Documentation
Support the Engineering team and enable their success