Sr Staff Inbound Product Manager

ServiceNow•Santa Clara, CA

17h•$190,900 - $334,100•Onsite

About The Position

We are seeking an exceptional Sr. Staff Product Manager to own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across ServiceNow. Key Responsibilities Developer Experience Strategy Own the end-to-end developer experience for Lux Framework, from onboarding to mastery Define the developer ecosystem vision what experiences, tools, and skills make Lux indispensable Establish developer experience principles, guidelines, and standards across AI skill development Identify friction points and remove barriers to developer adoption and productivity Champion developer feedback into product decisions across all teams AI Skills Portfolio and Ecosystem Define the strategic AI skills portfolio for Lux Set priorities and roadmap for skill development based on developer needs and market opportunity Own the evaluation framework and quality standards for all AI skills Partner with Engineering and Research to ensure skills are performant, reliable, and developer-friendly Establish best practices for skill creation, testing, and iteration Cross-Functional Leadership and Influence Lead collaboration across Product, Engineering, Research, Design, and Go-to-Market teams Drive alignment on developer experience priorities and timelines Escalate blockers and champion developer needs at leadership level Influence roadmap decisions to ensure rapid iteration and time-to-market Build trust and credibility with technical teams through deep product knowledge Developer Evangelism and Community Be the face of Lux to the developer community—authentic, credible, and accessible Plan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferences Engage with developer communities Identify and partner with developer advocates and influencers Create content that resonates with developers Lead feedback loops, gather developer insights and translate them into product direction Go-to-Market and Execution Own the developer-focused GTM strategy for new Lux features and AI skills Partner with Sales, Marketing, and CSE teams to drive adoption and expansion Define success metrics and KPIs for developer experience initiatives Drive velocity and speed to market—champion lean execution and rapid iteration Establish feedback loops to quickly validate and iterate on features Technical Strategy & Innovation Maintain hands-on technical knowledge of Lux, AI models, and developer workflows Challenge Engineering and Research with ambitious but achievable goals Identify emerging trends and opportunities in AI-assisted development Make informed trade-off decisions between developer needs, technical constraints, and business priorities Represent ServiceNow's perspective on the evolving AI developer tools landscape

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of overall software product management experience with specific experience within developer-facing products or ecosystems
Prior experience and background with hands-on software development
Deep expertise in developer tools, APIs, IDEs, developer platforms, or similar categories
Proven track record shipping multiple products that developers love
Experience with AI/ML products
Demonstrated cross-functional leadership with influence
Strong communication and evangelism skills—comfortable presenting to developers and executives alike
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team lead, and coach employees at lower levels

Responsibilities

Own the end-to-end developer experience for Lux Framework, from onboarding to mastery
Define the developer ecosystem vision what experiences, tools, and skills make Lux indispensable
Establish developer experience principles, guidelines, and standards across AI skill development
Identify friction points and remove barriers to developer adoption and productivity
Champion developer feedback into product decisions across all teams
Define the strategic AI skills portfolio for Lux
Set priorities and roadmap for skill development based on developer needs and market opportunity
Own the evaluation framework and quality standards for all AI skills
Partner with Engineering and Research to ensure skills are performant, reliable, and developer-friendly
Establish best practices for skill creation, testing, and iteration
Lead collaboration across Product, Engineering, Research, Design, and Go-to-Market teams
Drive alignment on developer experience priorities and timelines
Escalate blockers and champion developer needs at leadership level
Influence roadmap decisions to ensure rapid iteration and time-to-market
Build trust and credibility with technical teams through deep product knowledge
Be the face of Lux to the developer community—authentic, credible, and accessible
Plan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferences
Engage with developer communities
Identify and partner with developer advocates and influencers
Create content that resonates with developers
Lead feedback loops, gather developer insights and translate them into product direction
Own the developer-focused GTM strategy for new Lux features and AI skills
Partner with Sales, Marketing, and CSE teams to drive adoption and expansion
Define success metrics and KPIs for developer experience initiatives
Drive velocity and speed to market—champion lean execution and rapid iteration
Establish feedback loops to quickly validate and iterate on features
Maintain hands-on technical knowledge of Lux, AI models, and developer workflows
Challenge Engineering and Research with ambitious but achievable goals
Identify emerging trends and opportunities in AI-assisted development
Make informed trade-off decisions between developer needs, technical constraints, and business priorities
Represent ServiceNow's perspective on the evolving AI developer tools landscape