Sr. Staff Design Program Manager, Core Business Workflows

ServiceNow•Santa Clara, CA

2d•$190,900 - $334,100

About The Position

The Sr. Staff Design Program Manager serves as a strategic partner to the Design VP and leadership team, leading communications, operating cadences, and actionable plans that strengthen alignment, execution, and organizational effectiveness. The role drives executive-level planning and alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decisions across design and cross-functional leadership teams. The position leads organizational initiatives and cross-functional product development programs from strategy through delivery. It advocates for Design and UX priorities, quality, and impact, and works autonomously to address organizational opportunities by defining plans, engaging executive stakeholders, conducting root-cause analysis, implementing solutions, and monitoring effectiveness. The role also develops scalable processes for managing multiple UX projects, contributes practices and tools to the program management function, identifies potential collisions across product offerings and platforms, and provides transparent program-status and resource information to stakeholders.

Requirements

BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or an equivalent combination of education and experience.
Experience working on and managing large projects or programs with cross-functional teams.
Ability to deliver solutions and strategies while mitigating or removing obstacles.
Experience using software to organize projects, track metrics, and report progress.

Nice To Haves

10+ years of project or program management experience in mid-sized or large companies, ideally on a product design or experience team.
Ability to lead challenging, innovative, and productive conversations to solve strategic and tactical challenges.
Demonstrated change-agent behavior, including coaching others to build buy-in, promote scalable solutions, and improve execution processes.
Ability to educate cross-functional peers about the value of their discipline.
Actively shares knowledge and expertise to support diversity and inclusion and elevate colleagues, teams, and the community of practice.

Responsibilities

Serve as a strategic partner to the Design VP and leadership team, driving team communications, operating cadences, and actionable plans.
Drive executive-level planning and organizational alignment by identifying risks and opportunities, shaping narratives, and enabling informed decisions.
Lead organizational initiatives that improve clarity, alignment, and effectiveness as the design organization grows and adapts to changing priorities.
Lead cross-functional product development programs from strategy through delivery, advocating for Design and UX priorities, quality, and impact.
Define end-to-end plans for organizational opportunities, engage executive stakeholders, perform root-cause analysis, implement solutions, and monitor effectiveness.
Implement scalable processes or solutions to plan and manage multiple UX projects.
Contribute successful practices, frameworks, tools, and lessons learned to the program management function.
Identify connections and reconcile possible collisions among product offerings, features, and platforms.
Ensure transparent communication of program status and portfolio resourcing to product development stakeholders.