Sr. Staff Customer Trust Manager
About The Position
Our Information Security team's main goal is to build deep trust with our rapidly growing customer base. We do this by ensuring Sonar maintains a top-tier security posture to protect the people who rely on us. We are currently expanding this capability and hiring new members! In this role, you will work hand-in-hand with our CISO and across various teams to shape how we talk to our customers about security, privacy, and compliance and provide accurate and timely information to that audience. Your positive energy and contributions will have a direct impact on our business growth as you embrace Sonar's collective intelligence mindset.
Requirements
- Unwavering Customer Obsession: View security as a way to enable people and build solutions that help teams innovate and move fast without compromising safety.
- Contract & Legal Acumen: Solid experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts, bridging the gap between Legal, Sales, Engineering, and InfoSec.
- Technical Diplomacy & Engineering Collaboration: Ability to partner deeply with Engineering to validate technical details and explain complex security requirements in clear, simple business terms for non-technical peers.
- Executive Presence: Comfort and experience working directly with senior leaders, including a CISO, communicating strategy, reporting on trust metrics, and advising on risk.
- Extensive Multi-Domain InfoSec Expertise: Deep experience across security domains such as GRC, Cloud Security, IAM, or Application Security, and familiarity with compliance frameworks like SOC 2, ISO 27001, and GDPR.
- AI Proficiency: Proven ability to use AI tools and create complex prompts to solve security problems and automate governance tasks.
- Autonomous Leadership & Organizational Acumen: Strong organizational skills to manage multiple high-stakes projects, audit reviews, and contract negotiations simultaneously with minimal supervision.
Responsibilities
- Manage a straightforward process for answering security and technical questions from our customers and internal users.
- Enhance and maintain our Trust Center, making sure it proactively answers customer questions and serves as a go-to resource.
- Collaborate closely with our Engineering, Product, go-to-market and Information Security teams to translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.
- Review customer contracts, MSAs, and DPAs, providing feedback, redlining, and negotiation support on security clauses in partnership with Legal and Sales teams.
- Keep customer trust systems accurate and support a federated security approach across Sonar.
- Drive improvements and add new capabilities to customer trust tooling.
- Develop and refine prompts and automated workflows using LLMs to ensure security information systems stay exceptionally valid and up to date.
Benefits
- Flexible comprehensive employee benefit package.
- 23 days of PTO per calendar year (pro-rated).
- Additional time provided for sickness, life events and holidays.
- 401(k) plan with a 4% match.
- Generous discretionary Company Growth Bonus, paid annually.
- Fully paid parking in the heart of downtown Austin, Texas.
- Opportunities for global workforce engagement and annual kick-off events.
- Monthly catered events and team events.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
