Sr. Specialist, Web & App Operations

Chamberlain Group•Oak Brook, IL

11d•Onsite

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Requirements

BS/BA in Marketing, Web Development, Computer Science or related field, or equivalent experience
2+ years of web strategy and site management experience
2+ years of experience in digital merchandising, eCommerce, website or app management
1+ years using content management systems
1+ years experience with Google Analytics (GA4)
Proven hands-on experience managing and updating websites within a CMS or commerce platform
Experience with product merchandising strategies in an eCommerce environment
Strong analytical skills with the ability to translate data into actionable insights
High attention to detail with strong organizational and execution skills
Ability to manage multiple priorities in a fast-paced environment
Understanding of Google Analytics (GA4)
Strong verbal and written communication skills with high attention to detail
Critical thinking and problem-solving skills
Able to work effectively in a constantly evolving environment
Ability to work with multiple departments on various projects depending on priorities
Able to multitask, prioritize and manage time efficiently to meet tight deadlines
5% travel required; valid driver's license

Responsibilities

Own day-to-day website and app operations, ensuring all content, products, collections, and promotions are accurately executed and maintained
Execute merchandising updates across digital properties, including product setup, categorization, navigation, badging, pricing displays, and promotional placement
Configure and launch promotions, campaigns, and site updates according to timelines and business requirements
Perform thorough QA on all updates to ensure accuracy, functionality, and a seamless customer experience across devices
Manage backend systems and administrative workflows within CMS and commerce platforms
Coordinate execution across cross-functional teams, including managing tickets, tracking requests, and ensuring timely completion of work
Conduct regular site audits to identify issues, gaps, and optimization opportunities across product pages, category pages, and key user flows. Update site as needed based on audits and feedback.
Analyze website and product performance using analytics tools, identifying trends, risks, and opportunities to improve conversion, revenue, and engagement
Optimize product presentation, content, and merchandising strategies based on performance insights and business priorities
Support launches of new products, promotions, and campaigns by ensuring proper setup, QA, and execution on-site
Track and maintain operational performance metrics, including launch timeliness and error rates
Ensure site content and merchandising adhere to brand standards and best practices
Assist in maintaining reporting and dashboards to support team visibility into site performance and execution metrics
Stay abreast of new design technologies, techniques, and resources that will help to improve workflow and quality of projects.
Find opportunities to automate and improve reporting
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.