Sr. Specialist, Technical Support

Merck • Rahway, NJ

13h • $106,200 - $167,200 • Hybrid

About The Position

This role provides end-to-end ownership of IT/OT infrastructure and support for research laboratories and manufacturing plant systems, ensuring cGMP-compliant operations. It drives proactive troubleshooting, infrastructure implementation, and continuous improvement of initiatives supporting biologics development and clinical manufacturing, with direct accountability for IT infrastructure at the Rahway site.

Requirements

• Must have 5+ years demonstrated DeltaV batch automation experience, preferably in a pharmaceutical environment
• Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards
• Skills in commissioning & qualification (C&Q) of automated / computerized systems, aligned with Computer System Validation (CSV) requirements in a GxP-regulated environment.
• Extended knowledge of GxP / Health Safety & Environment (HSE) & Quality systems
• Excellent communications skills essential
• Bachelor’s degree in a Life Science discipline or min 3 years equivalent practical experience in automation control systems within regulated environment.
• Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP 5)
• Strong technical competency with knowledge of pharmaceutical industry processes & practices.
• Demonstrated understanding of network, cloud and virtual server technologies.
• Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment
• Demonstrated project management skills
• Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person.
• Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.
• Record of working in a team of multidisciplinary scientists and IT/OT personnel, product teams & operating effectively in a matrixed environment with a customer centric attitude
• Active Directory (AD)
• Allen Bradley PLC
• Availability Management
• Change Controls
• Engineering Document Management
• Incident Management
• Information Technology (IT) Infrastructure
• Information Technology (IT) Support
• Information Technology Operations
• IT Operation
• Management System Development
• Network Support
• Problem Management
• Production Management
• Programmable Logic Controller (PLC)
• Quality Assurance (QA)
• Service Delivery
• Siemens PLC
• SLA Management
• Software Configurations
• Software Development Life Cycle (SDLC)
• Testing

Nice To Haves

• Preferred Skills:

Responsibilities

• Design and develop secure Human-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS, control Historian, Programmable Logic Controller (PLCs))
• Support integration of OT and HMI applications with gateways, control systems, and communication protocols
• Operate and maintain OT systems, tools, and applications.
• Support IT/OT services including asset inventory, configuration management.
• Conduct risk assessments, obtain permits, and manage technician allocation.
• Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices
• ROBO administration, Server builds and Backup and recovery
• Local Network support -Access switch provisioning and trouble shooting.
• Complete control of all IP assignments for Rahway/West Point including VIM network.
• Firewall rules administration for systems that work between different VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile)
• Troubleshoot any issues with Servers and or the VM's provisioned.
• Delta V virtual controller set up and troubleshooting.
• Active Directory (AD) group configuration.
• SAN and server space monitoring
• Actively supports Digital Transformation initiatives involving system integrations, data connectivity, data analysis/modelling, validation methods and value-based optimization of manufacturing.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior