About The Position

At Shared Services, we take special interest in our customers, both within the company and externally. As a team member of Shared Services Quality Management (SSQM), you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. As a Shared Services Quality Management Senior Specialist, you will play a pivotal role in ensuring that our services meet the highest quality standards. You will be responsible for developing and implementing quality assurance protocols, administering local operating procedures, conducting reviews and inspections, analyzing data, and collaborating with cross-functional teams to drive continuous improvement. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Requirements

  • Commitment to developing a proactive, customer-centric culture
  • Ability to foster trust and confidence among customers
  • Ability to improve value for all stakeholders

Responsibilities

  • Developing and implementing quality assurance protocols
  • Administering local operating procedures
  • Conducting reviews and inspections
  • Analyzing data
  • Collaborating with cross-functional teams to drive continuous improvement

Benefits

  • Rich medical & pharmacy benefits, including vision benefits
  • Dental benefits
  • Health Savings Accounts
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401(k) with robust matching
  • Employer paid Pension Plan
  • Employee Stock Purchase Plan with a generous matching contribution
  • State of the art Employee Assistance Program
  • Paid Parental Leave
  • Generous paid time off plus paid holidays
  • Family support: emergency backup child, & elder care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program
  • Commuter Benefits
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Life and Long-Term Disability Benefits

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

Number of Employees

1-10 employees

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