Sr. Specialist, OMD Support Strategy and Operations

Scout Motors • Charlotte, NC

19d • $130,000 - $160,000 • Onsite

About The Position

Scout Motors is seeking a highly motivated operator to build and scale enterprise support capabilities across Order Management & Distribution (OMD). This role will define the strategies, operating models, processes, governance frameworks, and technology requirements that enable Scout to deliver world-class support for retail operations, internal fleet management, and regulatory vehicle documentation.
This position is ideal for someone who thrives in ambiguity, enjoys building from first principles, and can align diverse stakeholders around scalable solutions.
At Scout, many of the capabilities you will lead do not yet exist. You will help establish the foundations, governance, and systems needed to support a rapidly scaling business while maintaining an exceptional experience for internal and external stakeholders.

Requirements

• 8+ years of experience in automotive, supply chain, retail operations, sales operations, business operations, program management, consulting, or related business functions.
• Proven experience designing, implementing, and scaling business processes, operating models, shared-service functions, or support organizations.
• Demonstrated success leading highly cross-functional initiatives involving multiple stakeholder groups and competing priorities.
• Strong program and project management experience with the ability to manage multiple concurrent workstreams from concept through implementation.
• Experience translating business requirements into process designs, workflow improvements, system requirements, or technology solutions.
• Experience developing policies, procedures, governance models, operating standards, and control frameworks.
• Strong analytical and problem-solving skills with experience leveraging metrics and operational data to drive decision-making.
• Experience defining KPIs, service-level agreements (SLAs), reporting frameworks, and performance management processes.
• Excellent communication, facilitation, presentation, and stakeholder-management capabilities.
• Ability to influence without direct authority and successfully navigate complex organizational environments.
• Comfort operating in ambiguous environments and building solutions from first principles.
• Strong organizational skills with the ability to balance strategic planning and hands-on execution.
• Experience leading workshops, driving alignment, and facilitating decision-making across business functions.
• Demonstrated ability to identify operational risks and implement scalable mitigation strategies.
• Passion for creating exceptional operating experiences for internal stakeholders and customers.

Responsibilities

• Develop the operating model, workflows, and escalation paths for a centralized support function serving Scout internal and retail teams with their orders.
• Define team scope, ownership boundaries, support tiers, escalation criteria, and case-management processes.
• Establish staffing models, workforce planning strategies, shift coverage, and resource allocation frameworks supporting retailer business hours United States geography.
• Create policies, procedures, knowledge-management standards, and training materials that drive consistency, accuracy, and speed.
• Define service-level agreements (SLAs), operational metrics, and performance reporting frameworks.
• Develop instrumentation and feedback loops that identify recurring issues and drive continuous improvement.
• Establish governance processes for issue triage, root-cause identification, and resolution management.
• Design and implement end-to-end processes governing internal vehicle requests, approval workflows, sourcing decisions, order placement, fulfillment, and handoff to downstream disposition activities.
• Partner with Finance, Legal, Remarketing, and other stakeholders to create a scalable process that can support multiple use-cases.
• Define governance structures, approval authorities, financial controls, and decision-making processes.
• Create policies, procedures, documentation standards, and operating guidelines.
• Establish reporting and performance metrics.
• Develop business requirements and partner with Digital Products teams to create supporting tools.
• Establish centralized ownership, governance, and visibility across all Monroney-related activities.
• Build and maintain an integrated roadmap coordinating multiple parallel workstreams and stakeholder groups.
• Lead cross-functional collaboration across Legal, Compliance, Manufacturing, Product Planning, Pricing, Engineering, Digital Products, Retail Operations, and other business teams.
• Manage program risks, dependencies, decisions, milestones, and stakeholder communications.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed