Sr. Specialist, Business Operations & Enablement

Carsen Group Inc.•Omaha, NE

48d•$60,000 - $80,000

About The Position

This role is responsible for driving operational efficiency by creating streamlined workflows and process consistency across the Business Development and M&A Sales teams. This role strengthens team performance through the execution of proactive sales enablement initiatives, including campaign outreach efforts, event logistics, and the execution of team territory strategies. This role ensures operational compliance, oversees sales enablement execution, and leads cross-functional collaboration to optimize sales efforts and support scalable business growth.

Requirements

Excellent organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Strong written and verbal communication skills with a proactive, solution-oriented approach.
Ability to work collaboratively across departments and maintain professionalism in a fast-paced environment.
Experience with CRM management, process documentation, and operational execution.
Clean U-4 and U-5 history required.

Nice To Haves

High school diploma or equivalent required.
Bachelor's degree in Business Administration, Marketing, or related field preferred.
Proficiency in Salesforce, Docusign, and Microsoft required.

Responsibilities

Operational Efficiency & Process Management: Develop, maintain, and optimize Standard Operating Procedures (SOPs), workflows, and process documentation that support Business Development and M&A operations. Ensure data integrity within CRM systems through quality-control reviews and compliance validation. Partner with leadership to standardize operational practices, implement workflow improvements, and introduce efficiencies that can be used across all territories. Monitor adoption metrics and ensure process consistency.
Process Optimization & Team Enablement: Identify and implement workflow improvements that streamline pipeline management and sales execution. Coordinate process rollouts and enablement programs that strengthen team effectiveness. Support onboarding by serving as a resource for systems, procedures, and workflows. Maintain version control across documentation, templates, and Docusign forms to ensure operational accuracy and alignment.
Issue Resolution & Campaign Enablement: Serve as the escalation point for operational and tactical issues, owning resolution from identification through completion. Validate outcomes of campaign and marketing efforts, ensuring successful execution and continuous improvement. Create SOP's and training procedures addressing tactical topics such as CRM utilization, campaign execution, and process adoption. Distribute and maintain repository for campaign materials including call and email scripts, program toolkits, and post-event debrief notes to drive consistency and impact.
Compliance, Agreements & Documentation: Oversee the full compliance and agreement lifecycle, including preparation, routing, and tracking of advisor documentation such as background checks, pre-registration forms, and agreements. Collaborate with Legal and Compliance to ensure timely, accurate, and compliant execution of documentation. Maintain version control, monitor status within Salesforce, and validate qualified meetings, agreements, and forgivable notes for reporting and audit purposes.
Logistics, Events & Administrative Coordination: Plan and execute logistics for business development meetings, events, and Home Office Visits. Coordinate travel, agendas, technology setup, and related reimbursements to ensure seamless experiences. Manage supplies, branded materials, and welcome gifts, and support special mailings or event preparation needs to enhance team outreach efforts.
Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.