Sr. Specialist, Auction & Inventory Management (100% Remote Midwest/Nashville)

Banco Santander•Nashville, KY

32d•Remote

About The Position

The Sr. Specialist, Auction & Inventory Management is responsible for all aspects of Auction and Inventory management including audits and review of inbound units, existing inventory and units sold to mitigate losses on collateral. Generates daily reports to review eligible inventory, creates and communicates eligible sales information to auction vendors on a daily basis. The incumbent will inspect repossessed vehicles determining best repair work to maximize collateral collection including inspection of repair work to ensure it meets Santander’s standards. Working with the Auction, the Specialist arranges best time to sell the vehicle and determines the appropriate sales prices based on market conditions. Conducts audits for each sale to ensure compliance to company policy and procedure; reports findings and/or discrepancies to Asset Remarketing Management Team and AVP as needed. Assists in title resolutions including Auto Check, stolen flags and mileage discrepancies with government agencies and coordinates findings with ARS. Assists in daily report review, pricing units available for sale, and reinstatements with prompt return of customer units. Initiates, develops, builds, fosters and maintains professional, positive and effective relationships with all internal and external contacts. Ensures adherence to AR Procedures and Service Level Agreements through effective communication with stakeholders. Resolves any delays or issues with external and internal auction staff to ensure sales occur timely. Processes incoming communication requests regarding units and needed actions including fee requests, repair approvals and transport delay issues. Escalates situations to appropriate stakeholder(s) Addresses loan accounting issues with accounts receivables and auction partners. Reviews daily inventory reports and Inventory exception reporting. Facilitates post sale auction arbitrations with Director of Remarketing for approval.

Requirements

Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education.
3+ years of experience in auction operations, inventory management, automotive remarketing, auto body, mechanical repair, or related automotive industry experience.
Strong knowledge of vehicle condition evaluation, auto body repair, mechanical systems, and repair estimating.
Strong critical thinking and problem-solving skills with the ability to make independent decisions in a fast-paced environment.
Ability to be physically present at auction locations 3–4 days each week.
Ability to travel up to 4 days/week dependent on assigned market.
Ability to manage inventory across multiple auction locations while balancing operational performance, recovery results, and service level expectations.
Excellent written and verbal communication and negotiation skills.
Ability to adapt to changing schedules, priorities, and operational demands.
Superior organizational and time management skills with strong attention to detail.
Self-motivated with the ability to work independently and collaboratively while managing heavy workloads and meeting time-sensitive deadlines in a remote environment.
Team player with a strong work ethic who promotes and supports a positive and collaborative work environment.
Advanced proficiency with Microsoft Office Suite.
Ability to interpret and analyze data in a variety of forms to support operational and sales decisions.
Ability to identify, analyze, and resolve complex operational issues.
Ability to respond effectively to inquiries or complaints from customers, auction partners, regulators, and internal departments.
Ability to communicate effectively and professionally in both verbal and written formats.

Nice To Haves

Knowledge of wholesale auction operations, vehicle valuation, and inventory liquidation processes.
Strong presentation and public speaking skills.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience working with auction partners, transportation providers, and third-party vendors.
Prior experience supporting electric vehicle (EV) inventory operations.

Responsibilities

Manage all aspects of Auction and Inventory management, including audits and review of inbound units, existing inventory, and units sold to mitigate losses on collateral.
Generate daily reports to review eligible inventory and communicate eligible sales information to auction vendors.
Inspect repossessed vehicles, determine best repair work to maximize collateral collection, and inspect repair work to ensure it meets Santander’s standards.
Arrange optimal times to sell vehicles and determine appropriate sales prices based on market conditions in collaboration with the Auction.
Conduct audits for each sale to ensure compliance with company policy and procedure, reporting findings and/or discrepancies to the Asset Remarketing Management Team and AVP as needed.
Assist in title resolutions, including Auto Check, stolen flags, and mileage discrepancies with government agencies, coordinating findings with ARS.
Assist in daily report review, pricing units available for sale, and reinstatements with prompt return of customer units.
Initiate, develop, build, foster, and maintain professional, positive, and effective relationships with all internal and external contacts.
Ensure adherence to AR Procedures and Service Level Agreements through effective communication with stakeholders.
Resolve delays or issues with external and internal auction staff to ensure timely sales.
Process incoming communication requests regarding units and needed actions, including fee requests, repair approvals, and transport delay issues.
Escalate situations to appropriate stakeholder(s).
Address loan accounting issues with accounts receivables and auction partners.
Review daily inventory reports and Inventory exception reporting.
Facilitate post-sale auction arbitrations with the Director of Remarketing for approval.