Sr. Spclst, Marketing

Merck•North Wales, PA

9d•$117,000 - $184,200•Hybrid

About The Position

The Field Capability Lead partners closely with the Associate Director, Customer & Field Insights to deliver field-facing capabilities that support multi-channel, customer-centric commercial engagement across the Business Unit. The role leads projects from ideation through implementation, including capability definition, cross-functional coordination, CRT/medical-legal delivery, and change management. The immediate focus includes Field Suggestions and Field Alerts. The successful candidate will also serve as an expert in their therapeutic-area alignment and drive continued innovation beyond these applications, including AI-enabled solutions. The role calls for pharmaceutical commercial experience, project leadership, analytical rigor, and a growth mindset.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
At least 3 years of experience in pharmaceutical sales, account management, and/or headquarters roles.
Proven cross-functional leadership, including matrix influence, and collaboration with internal teams and vendors or agencies.
Strong analytics, problem-solving, and insight-to-action ability for field implementation, including creative solutions in ambiguous situations.
Solid business acumen and understanding of the marketing process.
Effective change leadership, including gaining sponsorship and driving adoption as a change agent.
Strong project management across multiple workstreams, with the ability to prioritize and deliver on time.
Excellent communication and interpersonal skills, including tailoring complex messages to the audience.
Strong judgment, decision-making, negotiation, and stakeholder-influence skills.
Demonstrated strategic planning and execution while operating within compliance standards.
Ability to build networks and partnerships and demonstrate ownership and accountability for outcomes.
Skills in Agile Methodology, Collaborative Leadership, Competency Development, Creative Campaign Development, Decision Making, Influencing Skills, Interpersonal Relationships, Leadership Management, Marketing Data Analysis, Matrix Management, Performance Plans, and Strategy Deployment.

Nice To Haves

Experience managing or supporting AI-related projects.
Experience in one or more of the following therapeutic areas: Oncology, Chronic Care, HIV, Vaccines, Ophthalmology, or Immunology.

Responsibilities

Co-own and operationalize the therapeutic-area field capability portfolio, including Field Suggestions, Field Alerts, and future AI capabilities.
Own a single intake and prioritization path for therapeutic-area field capability requests, translating needs into problem statements, requirements, and release plans tied to measurable field outcomes.
Lead operational maintenance of field digital capabilities, provide market updates to stakeholders, and set expectations with vendors for project development and releases.
Maintain timelines, ensure project plan execution, and gather stakeholder and field advisory input.
Ensure training resources, including QRCs, FAQs, and training decks, are updated, and coordinate communications such as bulletins.
Partner centrally with Marketing, Sales, Data & Digital/Health (DHH), Compliance/Legal, Medical, and Managed Care teams to align scope, content, and timing with therapeutic-area field workflows and customer needs.
Facilitate cross-functional governance and working groups as needed.
Own the CRT/medical-legal review and submission process to ensure compliant, auditable, and timely rollout of materials and capabilities.
Apply agile principles and iterative delivery approaches to accelerate validated solutions and continuously improve capabilities.