Sr. Solutions Engineer, Evaluation Services

NinjaTrader • Chicago, IL

4d • $80,000 - $100,000 • Hybrid

About The Position

We are seeking a Senior Solutions Engineer to join our Evaluation Services team — the business that powers funded trader programs giving aspiring traders a pathway to professional trading capital. You will serve as a trusted technical advisor to our partners, working closely with Technical Account Managers and partner engineering teams to drive successful integrations. You will be the go-to expert for complex API challenges, setting the quality bar for technical support while thriving in a fast-paced environment where no two days look the same.

Requirements

• 5+ years of experience in technical support, solutions engineering, or developer relations with a focus on APIs and partner integrations
• Proven track record of working alongside Technical Account Managers and cross-functional teams to deliver successful partner outcomes in a fast-paced environment
• Strong proficiency with REST APIs, WebSockets, JSON, OAuth, and API debugging tools (Postman, curl, browser developer tools, network analyzers)
• Hands-on experience with TypeScript/JavaScript, Python, or similar languages for scripting, debugging, and building reference implementations
• Demonstrated ability to work directly with partner engineering teams — reviewing code, pair debugging, and guiding architectural decisions
• Excellent troubleshooting skills with the ability to analyze logs, trace API calls, and isolate issues across distributed systems under pressure
• High quality standards with attention to detail in documentation, communication, and technical deliverables
• Ability to think on your feet and adapt quickly when priorities shift or unexpected issues arise
• Outstanding written and verbal communication skills with the ability to translate complex technical concepts for both technical and non-technical audiences
• Self-starter who thrives in ambiguity and can manage multiple high-priority partner engagements simultaneously

Nice To Haves

• Experience with trading platforms, fintech, or capital markets technology
• Familiarity with React, Node.js, or full-stack TypeScript development
• Background in developer experience (DevEx), developer advocacy, or technical evangelism
• Experience with API documentation tools (Swagger/OpenAPI, ReadMe, or similar)
• Prior experience supporting enterprise or B2B partner integrations
• Passion for futures, derivatives, and trading technologies is a strong plus

Responsibilities

• Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, data models, and architectural best practices
• Partner directly with external engineering teams to debug complex integration issues, conduct code reviews of their implementations, and accelerate time-to-production
• Collaborate closely with Technical Account Managers to deliver a seamless partner experience, translating business requirements into technical solutions and providing real-time support during critical integration milestones
• Diagnose and resolve complex API issues spanning WebSocket connections, REST endpoints, and real-time data feeds, often under time pressure with high-value partners
• Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication that the broader team can follow
• Build and enhance internal tools, scripts, and diagnostic utilities that improve support efficiency and enable faster issue resolution
• Drive continuous platform improvement by synthesizing partner feedback into actionable recommendations for Product and Engineering, influencing the API roadmap
• Mentor junior team members on technical troubleshooting, partner communication, and maintaining composure in high-stakes situations
• Develop deep expertise in NinjaTrader's evaluation platform, trading systems, and API architecture to provide authoritative technical leadership

Benefits

• Annual target bonus of 12%
• Bonus pay based on individual performance (50%) as well as company/team performance (50%)
• 401K plan through ADP with company match up to 3.5% of employee contributions
• Annual paid time off allowance accrues at a rate of 18 days per year
• Seven paid holidays
• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed