Sr Solutions Engineer, Consulting

T-Mobile • Irvine, CA

4d • $98,420 - $177,520

About The Position

This role supports business sales by leading the technical strategy and solution design for Unified Communications (UCaaS) and Contact Center (CCaaS) opportunities across all customer segments. It involves consulting on sales opportunities, developing tailored solutions, and providing technical support during sales engagements for platforms such as Dialpad and T-Mobile Multiline. The role requires maintaining specialist knowledge of cloud-based value-added solutions and collaborating with cross-functional teams for product and market insights. Success is measured by technical win rates, deal acceleration, and the ability to contribute to customer satisfaction by positioning innovative, AI-powered communication solutions. The work impacts the organization by enabling informed sales strategies and enhancing customer experiences through technical consultation and solution design.

Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• 7-10 years - Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
• Technical Leadership (Required)
• Communication Excellent oral and written communications; strong interpersonal skills. (Required)
• Applications Proficiency with business application software. (Required)
• Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
• Technical Presentations Ability to create and deliver technical presentations. (Required)
• Expertise in at least three relevant solution areas such as UCaaS, CCaaS, VoIP/SIP, mobile integration, or AI communication platforms
• Experience in technical sales of platforms such as Dialpad, Microsoft Teams Phone, Zoom Phone, WebEx, RingCentral, or similar
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

Nice To Haves

• Microsoft Collaboration Communications Systems Engineer Associate MS-721 (Preferred)
• Certifications or training in VoIP and SIP technologies (e.g., Cisco CCNP Collaboration, or equivalent) (Preferred)
• Relevant cloud or telecommunications certification (e.g., CompTIA Network+, CompTIA Security+, or equivalent) (Preferred)

Responsibilities

• Engage in customer meetings to understand business needs and identify solution opportunities, driving sales support activities
• Consult with sales teams and customers to develop and recommend Unified Communications (UCaaS) and Contact Center (CCaaS) solutions that meet business requirements.
• Maintain specialist knowledge and certifications in cloud communications, VoIP/SIP, and AI-powered technologies to ensure up-to-date technical expertise.
• Collaborate with cross-functional teams including marketing, product, and engineering to provide feedback and support special projects
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees