Sr Solution Architect / Consultant / or Sales Engineer

Cyara

1d • $170,000 - $200,000 • Remote

About The Position

Cyara is seeking an experienced Sr. Solutions Architect to join their dynamic team. This role is crucial in partnering with the Sales department to lead pre-sales technical strategy, design customized solutions, and effectively demonstrate how Cyara assists prospective customers in enhancing their CX testing and monitoring strategies. The successful candidate will play a key role in establishing trust with senior customer stakeholders, identifying business and technical requirements, and aligning Cyara's capabilities with complex enterprise environments and revenue objectives.

Requirements

• 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, ideally presenting to C-level and VP-level stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience.
• Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close.
• Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value.
• Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences.
• Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes.
• Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes.
• Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner.
• Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.
• Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives.
• Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders.

Nice To Haves

• Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred.
• Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.

Responsibilities

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
• Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
• Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
• Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
• Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
• Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
• Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

Benefits

• Flexible work environment
• Competitive compensation
• Results-oriented work culture
• Fast-paced work culture
• Focus on continuous improvement
• Family first atmosphere
• Team-oriented atmosphere
• Ever positive atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Senior