Sr. Solutions and Services Architect Manager

Lenovo•Morrisville, NC

3d•$160,600 - $246,215•Hybrid

About The Position

Lenovo is a global technology powerhouse with a bold vision to deliver Smarter Technology for All. We are seeking a Sr. Solutions and Services Architect Manager to lead a high-performance Solution Architect team focused on driving revenue, win rates, and customer satisfaction in Managed and Professional Services. This role involves team leadership, stakeholder communication, performance reporting, competency development, customer engagement, market analysis, proposal support, contract review, and portfolio management. The ideal candidate will have extensive experience in IT services, business development, and people management, with a strong understanding of the OEM environment.

Requirements

10+ years’ combination of Business Development, Managed and Professional Services, Contract Management, Complex Solutioning, SOW Review/Development, Project Management and/or IT Services operations experience.
4+ years of team Leadership or people management experience preferred.
Excellent team leadership skills and experience and the ability to make pragmatic decisions.
Executive presence - confident, articulate and professional in both oral and written communication and presentation in addressing all levels of audiences including C-level.
Strategic thinking to ensure alignment across Sales, Delivery, Offering and Financial boundaries. Sound business acumen to drive decisioning behaviors.
Skilled in understanding Customer’s business requirements and technical challenges through critical thinking. Provide creative solutioning with the ability to collaborate across functions and geographies.
Ability to create and write SOW’s, review redlines and make business decisions on requested changes to contracts and a strong understanding/decision making around financial modeling.
Strategic mindset and sound business acumen is required, along with effective decision making, contract negotiation and partner management skills.
Excellent communication, both oral and written, and polished presentation skills.
Solid prioritization skills, attention to detail, commitment to deadlines.
Proficiency in Word, PowerPoint, Excel & Dynamics.
Bachelor’s degree, MBA or equivalent experience required.

Nice To Haves

Preference will be given to candidates with direct experience in IT Services Industry focused on Business Development of Managed and Professional Services focused on OEM environment.

Responsibilities

Lead, manage, coach and mentor a high-performance Solution Architect team to drive DWS Revenue, Win Rates and Customer Satisfaction specifically in Managed and Professional Services.
Ensure effective verbal and written communication within the Pre-sales Solution Architect team and across internal Lenovo stakeholders, executive, management and individual team members.
Hire, on-board, acclimate and train Solution Architects; assign and track workloads and priorities, including managing scorecard metrics, KPIs and monitor team performance. Report, track and provide metric-based feedback to the team; people manager role and responsibilities.
Ensure the team is constantly upskilled to keep current on new and updated Offerings, Portfolio and Market skills training. Alignment and deep understanding of Lenovo Delivery Services.
Effective and frequent Customer facing engagement with Lenovo Customers, Service Delivery Partners and Channel Providers.
Ensure understanding of Market and Competitive factors facing Lenovo Services and Offerings, including but not limited to current market trends, competitive landscape and emerging technology.
Support opportunity-based proposals, including Solution Development, Architecture alignment with Customers environment and mapping Lenovo Solutions to Customers business challenges.
Review, edit and identify key Lenovo and Customer risks within contractual framework.
Enable the teams understanding of current and emerging technology, trends and toolsets in the industry.
Develop structured resource repositories for solutioning and SOW creation; constantly review and improve solutioning standards/tools for Solution Architects for existing and newly-added solutions and services; management level SOW reviews, financial modeling reviews and execution (project allocation) reviews.
Provide guidance to the team to build quality into all solutions and financial modeling; create and revisit process flows to ensure optimal efficiencies; set standards for discovery, white-boarding and other scoping techniques.
Align to business priorities; work with the extended internal teams including services sales, hardware account teams, project management team, finance, legal, procurement and others.
Contribute strategic insight to build up Lenovo Managed Services practice areas including capabilities roadmap.