(US) Sr Solutions Analyst - Financial

PointClickCare

11d•$55,000 - $70,000•Remote

About The Position

At PointClickCare, we are seeking a Sr Solutions Analyst - Financial to join our team. This role focuses on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role, you need to be able to remain calm while troubleshooting simple to moderately complex system issues with customers. A strong understanding of administrative tasks and workflows for long-term care and medical facilities is key to your success. This position is remote for candidates living in North America. PointClickCare is a leading health tech company that empowers employees to push boundaries, innovate, and shape the future of healthcare. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. We empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.

Requirements

Excellent interpersonal, customer support, and problem-solving skills
Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
Strong communication, relationship management and documentation skills
High degree of computer literacy and excellent typing skills
Experience providing web-based application software support
Prior long term care experience working in a business office role

Nice To Haves

Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
Prior experience using PointClickCare (Preferred, Not required)

Responsibilities

Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
Work effectively and professionally with other departments to resolve issues
Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
Coordinate and execute internal, external, and or internal/external meetings to resolve problems
Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary