Sr. Software Service Specialist

Revvity•US Remote - MA, MA

12d•$119,397 - $127,250•Remote

About The Position

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity.

Requirements

Bachelor's degree in Business Administration, Project Management, Information Science, Biology, Chemistry, or related field of study, plus 5 years of experience in any job title/occupation/position involving project management or risk management.
5 years of experience with Using data visualization tools including Tableau and Power BI
5 years of experience with Using project management tools including Asana, Jira, Microsoft Project, Dashboards, and Tollgate reports
5 years of experience Creating project plans using Waterfall, Agile, Lean , Scrum, and Kanban methodologies outlining the scope, objectives, timeline, and deliverables milestones
5 years of experience Working on project management or software implementation projects
5 years of experience Developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning
5 years of experience Implementing work plans with accountability for customer satisfaction, quality, timeliness, and risk mitigation
5 years of experience Using tools (including Microsoft Project and Excel) for tracking progress and collaboration
5 years of experience Coordinating tasks, resources, and team members to ensure project execution
5 years of experience Using analytical skills to address and resolve issues that arise during the project lifecycle
5 years of experience Maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, timeline, and deliverables
5 years of experience Leading technical meetings with customers to address project management challenges throughout the implementation and design process.

Responsibilities

Address various project management issues based on their stage in the implementation and design process.
Facilitate kickoff meetings focused on training, installation, upgrade, or customization of the REVVITY portfolio of software projects.
Conduct regular customer calls to resolve obstacles impacting project progress.
Responsible for the design and delivery of advanced visual analytics.
Implement work plans with accountability for customer satisfaction, work quality, timeliness, and risk mitigation.
Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions.
Support the team in prioritizing the workload, balance time and costs, and delight customers with solutions delivered.
Identify opportunities to improve solution quality and delivery processes.
Facilitate voice of customer to product management.
Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring clear communication across leadership levels.