Sr. Software Product Manager

Chamberlain Group•Oak Brook, IL

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role involves developing, communicating, and implementing a vision and roadmap for product portfolios to deliver a best-in-class software experience and achieve business objectives. The position leads the new product development process from concept through commercialization, ensuring flawless user experiences and supporting P&L objectives. It requires cross-functional collaboration to develop and deliver connected services, uncover consumer insights, and align software strategy with hardware and solutions. The role also involves developing go-to-market strategies, serving as a Product Owner, advising senior leaders on partnerships, and representing the company externally. Compliance with health and safety guidelines, maintaining confidentiality, and professional development are also key aspects of the role.

Requirements

5+ years in Product Management, Engineering, or in a Product Owner role.
Identified and Monetized critical end user pain points for the Multi-Family market space
Architected and executed a long term solution roadmap for software services
Operationalized a cross functional GTM strategy to support product vision with focus on service adoption
Leveraged data to drive thoughtful decision making to improve the sales conversation rate and minimize churn of subscriptions
Bachelor's degree in business, Marketing, Computer Science, Engineering or related field.

Responsibilities

Develop, communicate and implement a vision and roadmap for one or more product portfolios to deliver a best-in-class software experience and achieve and surpass goals and business objectives, including user acquisition, engagement, retention, market share, sales and profitability
Lead the new product development process within our Connected Services team from concept through commercialization, including voice of customer research, definition of customer and product requirements, marketing planning and value proposition, and track financial performance
Deliver flawless user experiences across all customer, partner, and dealer facing products
Support achievement of full P&L objectives for the business unit, driving profitability, volume growth and market share, as well as execution of product and services
Lead cross-functional collaboration to develop and deliver connected services required for product portfolio; drive the implementation and sustaining of the end user connected experience, including uncovering real-time consumer insights, driving user experience requirements, creating business cases or anticipated reach and impact and winning value propositions
Ensure product portfolio visions and roadmaps support and align with the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis should be on fast-paced new product development, sustaining product support and insight driven; ensuring software strategy aligns with the hardware and solutions strategy in order to deliver compelling user experiences
Develop and implement the strategy for their product portfolio, brand, and channels; partner with BU product team, marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead the creation of end-to-end operational plans to drive profitability, grow and scale the business; work cross functionally to ensure achievement of product line objectives
Serve as a Product Owner leading the development and owning the implementation and sustaining of end user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
Advise and assist senior leaders in developing key go-to-market partnerships, including inorganic activities (M&A, licensing, connected service integrations) to support the BU product line growth and connectivity strategy
Represent the company with major customers, competitors, trade associations, government agencies, professional societies and similar groups
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.