Sr. Software Engineer
SS&C Technologies•Washington, DC
About The Position
We are seeking an experienced IVA Software Engineer to design, develop, and maintain intelligent virtual assistant solutions that enhance customer experience and operational efficiency. This role combines conversational AI expertise with strong software engineering fundamentals to deliver scalable, enterprise-grade automation solutions.
Requirements
- Hands-on development experience with at least one enterprise conversational AI platform: Soundhound Amelia, Boost.ai, Cognigy, Google Dialogflow, or equivalent IVA/chatbot platforms
- Version control with Git/GitHub (branching strategies, pull requests, merge workflows)
- Project management with Atlassian Jira (story tracking, sprint planning)
- Microservice architecture design and implementation
- Object-oriented programming (OOP) principles and design patterns
- Strong problem-solving and analytical skills
- Excellent communication skills for technical and non-technical audiences
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)
Nice To Haves
- Python development experience (scripting, API development, data processing)
- Java development experience (enterprise applications, Spring framework)
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of CI/CD pipelines and DevOps practices
- Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
- Understanding of NLP/NLU concepts and machine learning fundamentals
- Experience with API testing tools (Postman, SoapUI)
- Familiarity with containerization (Docker, Kubernetes)
Responsibilities
- Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
- Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Implement NLU training strategies, intent management, and dialog flow optimization
- Write clean, maintainable code following object-oriented programming principles
- Participate in code reviews and maintain version control using Git/GitHub
- Track and manage work items using Atlassian Jira and Agile methodologies
- Troubleshoot production issues and optimize IVA performance
- Document technical designs, integration patterns, and deployment procedures
- Stay current with emerging trends in conversational AI and automation technologies
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with company match
- paid time off, holidays, and parental leave
- professional development reimbursement opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
