Sr Software Engineer I
About The Position
The Enterprise Customer Relationship Management Solutions team builds solutions for the Sales and Customer domains using enterprise platforms, data, machine learning, and artificial intelligence. Its goal is to improve strategic agility, speed to market, delivery effectiveness, and transparency while supporting client acquisition and growth. The Sr Software Engineer I leads the design and delivery of complex Salesforce solutions, integrations, and platform capabilities from requirements through production. The role provides technical and architectural leadership, owns solutions end-to-end, mentors engineers, and remains hands-on with development. It also advances platform modernization, engineering practices, automation, and reusable capabilities across the technology organization.
Requirements
- 7+ years of software engineering experience, including experience leading the design and delivery of complex enterprise solutions.
- 5+ years architecting, designing, and developing on the Salesforce platform, with deep understanding of its capabilities, limitations, and architectural patterns.
- Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations, and Salesforce data and security models.
- Experience providing technical leadership across engineering teams, including solution design, code and design reviews, and technical decision-making.
- Ability to mentor engineers, raise engineering standards, and influence teams without direct authority.
- Experience owning large or complex solutions end-to-end, including architecture, estimation, delivery, production readiness, and ongoing modernization.
- Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems.
- Ability to evaluate architectural trade-offs, manage technical risk, and drive alignment across Product, Engineering, and Architecture stakeholders.
- Ability to work effectively in ambiguity, take ownership, and drive complex problems to resolution.
- Bachelor of Science in Computer Science, Computer Engineering, or equivalent practical experience.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Lead the design and delivery of complex Salesforce solutions, integrations, and platform capabilities from requirements through production.
- Provide technical leadership and architectural direction, translating business needs into scalable, maintainable, and secure solutions.
- Own solutions end-to-end, identifying dependencies, technical risks, and trade-offs and driving them to resolution.
- Lead technical design discussions and influence decisions across Product, Engineering, Architecture, and partner teams.
- Mentor and guide engineers through technical coaching and code and design reviews, helping raise engineering standards.
- Remain hands-on with development and lead by example in code quality, testing, automation, observability, and engineering best practices.
- Modernize and simplify the Salesforce platform, including reducing technical debt and improving scalability and maintainability.
- Identify opportunities to improve CI/CD, developer productivity, automation, and engineering processes.
- Evaluate and promote Salesforce capabilities and technologies when they provide business or engineering value.
- Navigate ambiguity, challenge existing approaches when appropriate, and drive alignment and resolution across teams.
- Promote inner sourcing, reusable capabilities, and engineering practices that benefit the broader technology organization.
Benefits
- Comprehensive support for holistic well-being.
- Opportunities to learn new skills, develop as a leader, and grow your career.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
