Sr. Software Engineer (Hardware)
About The Position
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience. You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with Dialpad’s cutting-edge cloud communication platform. You’ll be contributing directly to high-impact projects that drive critical business strategies. This position reports to our Hardware Engineering Manager and is a hybrid role, with the opportunity to be based in our Vancouver office.
Requirements
- Professional experience as a Software Engineer.
- Hands-on experience with Python or other relevant structured languages.
- Experience working with both front-end and back-end technologies.
- Experience working with databases.
- Expertise in unit testing.
- Familiarity with networking protocols (TCP, UDP).
- Experience with RESTful APIs.
- Familiarity with version control systems (Git).
Nice To Haves
- If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Responsibilities
- Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.
- Design and implement features and improvements for device management, provisioning, activation, and control in the UI.
- Troubleshoot production/customer-related issues with devices.
- Write and maintain comprehensive unit tests to ensure the robustness of the device integration management software.
- Maintain code quality by reviewing peers’ code.
- Collaborate with Product Management, Design, and cross-functional engineering teams to understand the requirements and translate them into technical specifications.
- Work closely with QA throughout the entire lifecycle of a feature.
- Work on self-development and continuous self-improvement to stay up-to-date with the latest technologies in the field.
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
- Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
