Sr. Site Reliability Engineer

Filevine

63d•$175,000 - $195,000

About The Position

As a Senior Site Reliability Engineer at Filevine, you will be a well-rounded reliability leader embedded with a cross-functional team — and a primary driver of Observability excellence. You bring broad, deep SRE expertise across the full software development lifecycle, and you bring mastery in making complex systems visible, understandable, and actionable through best-in-class monitoring, alerting, incident management, and platform tooling. You will establish and own the observability posture for your team’s systems, serve as an authoritative voice for reliability, and invest meaningfully in the engineers around you. As you ramp up and gain context in the Filevine environment, you’ll grow into increasingly impactful work — taking on mission-critical objectives that build out and improve our autonomous, observable systems while cementing your reputation as an exceptional engineer who designs and maintains systems that perform reliably at enterprise scale.

Requirements

8+ years of hands-on technical experience in software engineering, infrastructure, or operations roles, including a minimum of 5 years dedicated to Site Reliability Engineering.
Expert-level, well-rounded SRE skill set — proficient across monitoring/alerting, incident response, capacity planning, performance optimization, CI/CD, and reliability engineering best practices.
Deep hands-on expertise with New Relic or a comparable observability platform; strong preference for candidates who have led observability platform adoption or migration at scale.
Demonstrated experience owning incident management programs: on-call processes, escalation design, post-mortem culture, and measurable MTTR/MTTD improvement.
Strong proficiency in Python, Bash, PowerShell, and other common SRE scripting and automation technologies.
Expert-level experience designing, building, and maintaining autonomous systems that handle software build, deployment, testing, monitoring, and operations.
Proficient hands-on experience with AWS (EC2, EKS/Kubernetes, CloudWatch, Lambda, S3, IAM) and the broader cloud-native ecosystem.
Strong communicator who proactively informs stakeholders, operates transparently, and can bridge technical complexity for product and management audiences.
Proven track record of mentoring engineers, leading initiatives to completion, and making those around them measurably better.
Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent certifications (e.g., AWS certifications, Google Cloud Professional); or substantial comparable direct work experience.

Nice To Haves

Deep, practical experience with New Relic — or a comparable enterprise observability platform (e.g., Datadog, Dynatrace, Grafana/Prometheus) — including dashboarding, alerting, APM, infrastructure monitoring, and log management.
Proven ability to design and implement comprehensive observability strategies: defining meaningful SLIs and SLOs, building actionable alert hierarchies, and instrumenting services for full-stack visibility.
Strong incident management discipline: structured on-call practices, runbooks, escalation paths, stakeholder communication under pressure, and rigorous post-incident review.
Experience integrating observability tooling into CI/CD pipelines to surface reliability signals earlier in the development lifecycle.
Ability to translate complex system behavior into clear, consumable signals for both technical teams and non-technical stakeholders

Responsibilities

Own and continuously advance the observability strategy for your team — including monitoring, alerting, dashboards, distributed tracing, log aggregation, and SLI/SLO/SLA frameworks.
Lead incident management end-to-end: detection, triage, communication, resolution, and blameless post-mortems that drive lasting improvements.
Serve as a Reliability Engineering leader on your team — providing strong technical leadership, sound judgment, and a clear voice on reliability across the SDLC.
Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products with minimal human intervention.
Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tooling to reduce toil and accelerate resolution time.
Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture.
Mentor engineers — dedicating meaningful time to growing those around you, sharing knowledge proactively, and leaving people more capable than before.
Document processes, architecture, procedures, and best practices; take full ownership of documentation for the technologies in your domain and actively close gaps for fellow SREs.
Participate in 24/7 on-call rotation for production support and emergency response; communicate clearly with technical and management stakeholders at all levels.
Build roadmaps for the technologies and workflows you own, giving the team a clear direction for ongoing improvement.