Sr Shop Trailer Technician

Cox Fleet•Philadelphia, PA

1d•Onsite

About The Position

Cox Fleet is seeking a Lead Mobile Trailer Technician to support company growth. This is a dedicated on-site position, not for emergency roadside repairs. The role involves performing certified DOT inspections, Preventative Maintenance inspections, light and advanced repairs, and other duties such as trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, and replacement of panels, body, and framework. The work is performed at the customer's site. The technician will achieve mastery in most technical disciplines, be relied upon for advanced diagnostics and triage of complicated repairs, and heavily involved in customer interaction and communication. This role will lead on jobsites, mentor other technicians, and interact with the Mobile Technician Manager for performance-related decisions. The Lead Mobile Trailer Technician will also perform duties of the Mobile Technician Manager in their absence.

Requirements

High School Diploma/GED and 7 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
3 Years of reefer experience.
Possess and supply a set of hand tools necessary to perform required job duties.
Participate in and complete all-in company required training
This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

Nice To Haves

ASE T8 (PMI) certification
ASE 608/609 certification
ASE C1 (Service Consultant) certification
CDL-A License
ASE T4 (Brakes) certification
ASE T5 (Suspension) certification
ASE T6 (Electrical and Electronic Systems)
ASE T7 (HVAC) certification

Responsibilities

Always follows and complies with safe operating practices and procedures.
Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment.
Respond to call center dispatched unscheduled service and maintenance request.
Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks.
Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued iOS device and our proprietary TRAIT application
Accurately complete DOT forms and all other forms of documentation in a timely fashion.
Work with a high degree of independence and manage your own daily schedule.
Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
Participate and complete all-in company required safety training.
Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing.
Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.
Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers
Adhere to company policies, processes, and procedures.
Remain up to date on safety protocols and procedures.
Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework.
Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
Assist Mobile Trailer Technician I with diagnostics.
Support Mobile Trailer Technicians I & II in inventory reconciliation.
Advises Mobile Trailer Technicians I & II on Technical issues.
Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives, and make recommendations.
Assist Mobile Trailer Technician I/II with diagnostics.
Perform advanced diagnostics and triage of complicated repairs by Mobile Trailer Technicians I/II.
Support Mobile Trailer Technicians I/II/Sr in inventory reconciliation.
Advises and provides training to Mobile Trailer Technicians I/II/Sr on Technical issues.
Heavily relied upon for customer interaction and communication.
Assist Mobile Trailer Technicians I/II/Sr with scheduling and prioritization.
Assist Mobile Trailer Technician I/II/Sr with diagnostics.
Perform advanced diagnostics and triage of complicated repairs by Mobile Trailer Technicians I/II/Sr.
Mentor Mobile Trailer Technicians I/II/Sr on best practices and techniques to stay within or close to most Standard Repair Times.
Lead and develop Mobile Trailer Technicians I/II/Sr by providing ongoing feedback.
Assist Mobile Tech Manager (MTM) with Quality Control Inspections on work performed by Mobile Trailer Technicians I/II/Sr.
Support MTMs in conducting team meetings and technical training sessions.
Support MTMs in conducting safety checks of Mobile Trailer Technicians I/II/Sr company issued service trucks.
Mentor and teach other Technicians in the field in a manner most conducive to their learning style.
Support MTM in completing company service vehicle transfers and inspection process.
Performs duties of MTM in their absence.
Ensure other Technicians adhere to company policies, processes, and procedures.

Benefits

Weekly pay
Safe driving & tech efficiency bonuses
Safety boots & safety glasses reimbursement
Extreme weather gear (cold & hot)
Uniforms provided with laundry service where available
Take the service truck home daily
Tablet & company cellphone provided
Technical training provided to advance your career
Dedicated career path
Health, dental, vision insurance starts DAY ONE of employment.
401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company
Tuition Assistance/Reimbursement
Adoption/Surrogacy assistance
Pet Insurance
Multiple ERG, diversity groups, and company paid volunteer hours.
Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more