Sr. Servicing & Loyalty Strategy Associate

Hyundai Capital America • Irvine, CA

1d • Hybrid

About The Position

The Sr. Servicing & Loyalty Strategy Associate is responsible for developing and managing servicing data, generating performance reports, and providing actionable insights to support strategic decision making and enhance the customer experience. This role involves working with data from multiple sources, including enterprise data warehouses to produce metrics that track progress against business goals and objectives. A key aspect of the role is identifying potential issues and delivering data-driven recommendations. The Sr. Associate will collaborate closely with cross-functional teams, including IT and operations teams to identify opportunities for data pipeline optimization or automation.

Requirements

• Minimum 4-6 years related work experience in data analytics, including SQL and Tableau development. Experience in root cause analysis, database development, and reporting.
• Bachelor’s degree or equivalent work experience required.
• Strong data and report development skills using SQL, Tableau, and Python.
• Strong analytical and problem solving skills with the ability to think strategically about improving customer experience and developing communication plans aligned with business objectives.
• Strong data and reporting expertise with solid business understanding.
• Proficient skills with Microsoft Office Suite including advanced Excel.
• High attention to detail, ensuring data accuracy and clear understanding of the factors behind the success or failure of metrics.
• Ability to manage requests effectively while balancing priorities and providing excellent customer service.
• Strong interpersonal skills, including the ability to gain support from multiple stakeholders.
• Quick learner with the ability to absorb and retain new concepts and technologies.
• Excellent organizational skills and exceptional attention to detail, maintaining high productivity and quality standards.
• Self-motivated with the ability to follow through on assignments independently and complete tasks and projects on time with minimal supervision.

Responsibilities

• Manage data extraction, transformation, and loading (ETL) processes across servicing platforms and enterprise data warehouses.
• Ensure data accuracy, consistency, and integrity across reporting systems and perform routine data validation and reconciliation to detect anomalies or reporting errors.
• Design, build, and maintain dashboards and reports that track servicing KPIs, customer feedback trends, and operational performance.
• Work with BI tools (e.g., Tableau, SQL, Python, or equivalent) to develop interactive and automated reporting solutions.
• Monitor key performance indicators (KPIs) and overall operational performance to identify risks, gaps, or inefficiencies.
• Raise and escalate concerns to relevant teams when performance issues are detected.
• Collaborate with operational teams to analyze performance data, identify root causes, and support improvements to enhance efficiency and effectiveness.
• Work with IT, CDO, and data engineering teams to identify opportunities for data pipeline optimization or automation.
• Support UAT (User Acceptance Testing) for any system changes affecting servicing data or performance reporting.
• Take ownership of small projects or workstreams from initiation through completion, ensuring alignment with project goals and timelines.
• Facilitate regular project meeting, document minutes, and track action items to maintain momentum.
• Ensure clear and consistent communication with the project leader or sponsor, as well as cross-functional teams.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350
• 100%25 employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees