Sr Services Manager - Contract Performance Mgmt

GE Vernova

1d • Remote

About The Position

This role will grow your operational, technical and customer service skills. As the contract performance manager, you will demonstrate accountability for functional, business, and broad company objectives within Gas Power Services. You will be responsible for execution of the contract and responding to emerging customer needs. You will partner across value streams and functions to lead initiatives impacting customer satisfaction, fleet reliability, services execution, and long term profitable growth.

Requirements

• Bachelor's degree from an accredited university or college and at least 3 years of experience in the power generation industry or a high school diploma/GED with at least 6 years of experience in the power generation industry.
• Willingness and ability to travel 30% of the time

Nice To Haves

• Master's degree from an accredited university or college
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Passion for customer service.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Established project management skills.
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Be responsible for Parts and Repair Services including planning, requests for quotes, scheduling, fulfillment and proactive risk mitigation
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Identify, champion and drive continuous improvement projects; Interprets simple internal and external business challenges and recommend best practices to improve products, processes or services
• Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Learn, adopt and implement MMP best practices and lessons learned from across the portfolio.
• Partner with ITO team for parts ordering , 3 years average planning and Long term forecast.
• Own invoicing and cash for assigned region, product, or coverage area; drive on time collection and problem solving to eliminate past dues

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior