Sr. ServiceNow Solution BA
About The Position
Senior ServiceNow Solution Business Analyst Location: Remote (U.S.-Based) Employment Type: Full-Time (12-month contract with possibility of extension) Citizenship: U.S. Citizenship Required Salary: $105,000–$125,000 CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments. This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives.
Requirements
- 3–7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting
- 4+ years of experience in business analysis
- 2+ years in a senior or lead role
- Hands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSD
- Experience leading or supporting full lifecycle ServiceNow implementations from requirements through deployment
- Strong experience writing Agile user stories and working within Scrum teams
- Strong analytical skills with the ability to break down complex requirements
- Experience leading requirements workshops and facilitating stakeholder discussions
- Excellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadership
- Strong organizational and time management skills with the ability to manage multiple priorities independently
- Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree
- ServiceNow Certified System Administrator (CSA)
- Certified Scrum Master (CSM) or equivalent Scrum certification
Nice To Haves
- Certified Implementation Specialist (CIS) in ServiceNow
- ITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT
Responsibilities
- Lead by example and promote a culture of continuous improvement
- Provide training and support to enhance client team capabilities
- Identify opportunities for process improvements and drive implementation
- Stay current with industry trends and business analysis best practices
- Implement and maintain standards, tools, and best practices for business analysis
- Capture customer and service provider requirements in the form of user stories and support solution development with technical teams
- Understand customer pain points and recommend appropriate solutions
- Participate in design, testing, and transition of ServiceNow solutions
- Perform data analysis to support configuration and customization decisions
- Analyze and document business processes, workflows, and system interactions
- Translate requirements into design models and support the overall build process
- Design and execute training and user acceptance testing (UAT)
- Coordinate with developers and client teams to ensure thorough testing
- Track, report, and ensure timely resolution of defects
- Support development teams in troubleshooting and improving ServiceNow solutions
- Analyze system performance issues and recommend enhancements
- Work with clients to identify automation opportunities and define functional requirements
- Evaluate platform performance and recommend improvements
Benefits
- Medical (PPO/HDHP), Dental, Vision
- STD, LTD, Life & AD&D
- FSA and HSA
- PTO, Holidays, Sick Leave
- 401(k) with Employer Match
- EAP and Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
