Sr. ServiceNow API Integration Engineer

Truist Bank•Atlanta, GA

1d•Onsite

About The Position

The Senior ServiceNow Integration & Platform Security Engineer is responsible for designing, building, deploying, and maintaining the API integration standards, authentication services, and platform security controls that enable secure connectivity across the ServiceNow ecosystem. This role serves as a senior technical contributor responsible for engineering reusable integration patterns, OAuth authentication frameworks, API lifecycle management capabilities, and platform security guardrails that support applications, automations, AI agents, and external systems. The successful candidate will have hands-on experience designing and operationalizing secure integration capabilities in large enterprise environments, with strong knowledge of ServiceNow APIs, IntegrationHub, OAuth, platform security, identity patterns, monitoring, and production support. The role partners closely with product owners, architects, cybersecurity teams, infrastructure teams, application teams, and platform operations to deliver secure, resilient, scalable, and compliant ServiceNow integration capabilities. Essential Duties & Responsibilities: Engineer, support, and continuously improve ServiceNow API integration standards, authentication services, and platform security controls. Design, build, deploy, and maintain reusable integration patterns across REST APIs, SOAP services, IntegrationHub, Scripted REST APIs, and MID Server capabilities. Develop and operationalize OAuth authentication frameworks, token management patterns, certificate-based authentication, and secure connectivity standards. Build and maintain API lifecycle management capabilities including design standards, versioning, documentation, monitoring, deprecation, and retirement practices. Define and enforce integration and security standards to ensure consistent adoption across the ServiceNow platform. Support OAuth modernization efforts by migrating legacy authentication patterns toward modern, secure, supportable authentication models. Engineer platform security guardrails including ACLs, scoped application security, API access controls, credential handling standards, and integration control patterns. Develop reusable services that enable applications, automations, AI agents, orchestration platforms, and external enterprise systems to securely consume ServiceNow capabilities. Implement monitoring, logging, observability, performance telemetry, alerting, and operational controls for integrations, APIs, and authentication services. Respond to integration and platform security alerts, incidents, and service degradation events; triage issues, document root cause, and implement corrective actions. Perform approved platform changes, configuration updates, integration deployments, and operational maintenance activities in alignment with change, risk, and compliance requirements. Collaborate with cybersecurity, risk, architecture, infrastructure, product, application, and operations partners to implement secure and scalable technical solutions. Create and maintain technical documentation, implementation standards, reference patterns, support runbooks, and knowledge articles. Mentor engineers and contribute to engineering standards, reusable patterns, and secure platform best practices. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) THIS POSITION WILL BE IN OFFICE 5 DAYS A WEEK IN ONE OF OUR TRUIST HUBS ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results. 2. Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery. 3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities. 4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow. 5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives. 6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing. 7. Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities. 8. Contributes to the development of the long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience. 9. Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field.
Minimum of 7 years of professional experience in software development.
Deep knowledge of multiple programming languages, software architecture, and design principles.
Deep understanding of software development lifecycle, testing, deployment, and security practices.
Hands-on experience designing and operationalizing secure integration capabilities in large enterprise environments.
Strong knowledge of ServiceNow APIs, IntegrationHub, OAuth, platform security, identity patterns, monitoring, and production support.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Engineering, Cybersecurity, or equivalent education and related work experience
7+ years of software engineering, platform engineering, integration engineering, application development, or related technology experience
5+ years of hands-on ServiceNow platform engineering, development, administration, integration, or operations experience
Experience designing and supporting enterprise-scale ServiceNow integrations using APIs, web services, IntegrationHub, Scripted REST APIs, or similar integration technologies
Experience implementing authentication and authorization patterns such as OAuth 2.0, OpenID Connect, JWT, certificates, service accounts, or identity provider integrations
Experience building or enforcing technical standards for APIs, authentication, secure integrations, application security, or platform controls
Experience supporting production enterprise platforms, including monitoring, incident response, operational troubleshooting, and change execution
Experience collaborating with cybersecurity, risk, compliance, architecture, infrastructure, and application delivery teams
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist certification(s)
Experience with ServiceNow IntegrationHub Enterprise, Flow Designer, MID Server, spoke development, scripted integrations, and platform-native automation
Experience with API gateways, enterprise integration platforms, event-driven integrations, orchestration platforms, or message queues
Experience with Microsoft Entra ID, Okta, Ping, CyberArk, secrets management, certificate management, or enterprise identity and access management platforms
Experience with GitLab, GitHub, Azure DevOps, CI/CD pipelines, source control, automated testing, deployment automation, and DevSecOps practice
Experience supporting AI, automation, agentic, or workflow orchestration use cases that consume ServiceNow APIs or integrate with ServiceNow capabilities
Experience with security and regulatory frameworks such as SOX, FFIEC, NIST, PCI, or similar control environments

Responsibilities

Engineer, support, and continuously improve ServiceNow API integration standards, authentication services, and platform security controls.
Design, build, deploy, and maintain reusable integration patterns across REST APIs, SOAP services, IntegrationHub, Scripted REST APIs, and MID Server capabilities.
Develop and operationalize OAuth authentication frameworks, token management patterns, certificate-based authentication, and secure connectivity standards.
Build and maintain API lifecycle management capabilities including design standards, versioning, documentation, monitoring, deprecation, and retirement practices.
Define and enforce integration and security standards to ensure consistent adoption across the ServiceNow platform.
Support OAuth modernization efforts by migrating legacy authentication patterns toward modern, secure, supportable authentication models.
Engineer platform security guardrails including ACLs, scoped application security, API access controls, credential handling standards, and integration control patterns.
Develop reusable services that enable applications, automations, AI agents, orchestration platforms, and external enterprise systems to securely consume ServiceNow capabilities.
Implement monitoring, logging, observability, performance telemetry, alerting, and operational controls for integrations, APIs, and authentication services.
Respond to integration and platform security alerts, incidents, and service degradation events; triage issues, document root cause, and implement corrective actions.
Perform approved platform changes, configuration updates, integration deployments, and operational maintenance activities in alignment with change, risk, and compliance requirements.
Collaborate with cybersecurity, risk, architecture, infrastructure, product, application, and operations partners to implement secure and scalable technical solutions.
Create and maintain technical documentation, implementation standards, reference patterns, support runbooks, and knowledge articles.
Mentor engineers and contribute to engineering standards, reusable patterns, and secure platform best practices.
Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.