Sr. Service Technical Training Instructor (El Segundo, CA)

Rivian•El Segundo, CA

2d•Onsite

About The Position

The Service Technical Training team is on a mission to redefine what learning looks like at Rivian. We’re seeking someone to join our team of Technical Training Instructors who is passionate about teaching, learning and collaboration. As a Senior Technical Training Instructor, you’ll be a vital part of Rivian's commitment to developing a highly skilled and knowledgeable Field Service team. You will play a key role in delivering technical training programs that equip service technicians with the skills and knowledge needed to excel in their roles, ensuring the highest levels of safety and efficiency in maintaining Rivian vehicles.

Requirements

Degree from a University, Certificate program in Automotive Technology, or the equivalent in experience and evidence of exceptional ability
Ability to be proactive, flexible, professional, and self-directed in a fast-paced environment
Eagerness to enthusiastically contribute to the work of the team
Strong ability to collaborate and serve as a professional consultant to service leadership and staff
Excellent verbal and written communication skills and demonstrated confidence and professionalism in customer-facing roles.
Tech savvy – able to expertly use a full suite of Google and learning technologies.
Ability to travel at least 50% of the time.
Must have a valid Driver’s License and clean driving record.

Responsibilities

Deliver technical training and support within an assigned region.
Collaborate with the Technical Training team to align on training and development requirements specific to their region and across Field Service.
Utilize a variety of instructional methods and learning technologies to cater to different learning styles and maximize knowledge retention.
Continuously evaluate training effectiveness and make data-driven improvements to optimize learning outcomes.
Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge.
Maintain expert-level knowledge of Rivian vehicle systems, technologies, and repair procedures.
Actively seek opportunities to improve training programs, methodologies, and materials.
Gather feedback from trainees and stakeholders to identify areas for enhancement and ensure training programs are meeting their needs.
Oversee the operations of the regional training hub, including training schedule, inventory maintenance, facilities management, daily operations, training equipment, tooling, and vehicle maintenance to the highest standards, ensuring a well-organized and clean training area.