Sr. Service Level Analyst

McKesson•Irving, TX

24d•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Company Profile McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “ Most Admired Company ” in the healthcare wholesaler category by FORTUNE, a “ Best Place to Work ” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com . We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Position Description McKesson is seeking a Senior Service Level Analyst . The SL Analyst serves as the primary liaison for key customers and both internal and external stakeholders. This role is responsible for fulfilling daily inventory requirements and ensuring compliance with contractual obligations. The ideal candidate will drive process improvements and lead strategic initiatives that optimize McKesson’s inventory investments while enhancing the overall customer experience.

Requirements

A 4-year degree in Supply Chain, related quantitative or health care related field is preferred.
Degree in related field is preferred or equivalent experience.
Typically requires 4+ years of relevant experience.
Customer & Demand Management: Proven experience in managing customer relationships, demand planning, and service level expectations.
Analytical Thinking: Strong critical thinking and problem-solving skills to evaluate complex issues and develop actionable solutions.
Data Analysis & Reporting: Proficiency in analyzing large amounts of data to identify trends and insights; experience with tools such as Excel, Access, and Business Objects.
Process Improvement: Ability to evaluate current processes and implement improvements that enhance efficiency, reduce costs, or improve customer satisfaction.
Project Management: Skilled in leading projects, defining scope, assigning tasks, and delivering results with minimal oversight.
Communication: Effective communicator with the ability to mediate issues, present findings, and train both internal teams and clients.
Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

Nice To Haves

Database & Querying: Basic knowledge of SQL, Business Objects query development, and Power BI.
Performance Metrics: Understanding of SLAs, KPIs, and other performance indicators.
Time Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Training & Mentorship: Experience providing guidance and training to peers and clients to support skill development and knowledge transfer.
Presentation Skills: Ability to create and deliver impactful presentations using PowerPoint and data visualizations.

Responsibilities

Conduct advanced problem-solving and root cause analysis related to account performance and service level management.
Mediate and resolve customer omit issues, and leverage proprietary tools (e.g., SCORE/Kinaxis) to forecast sales trends and proactively address service disruptions.
Deliver advanced reporting and data analysis using SAP Business Intelligence tools, interpreting complex contractual agreements—including customer formularies, item coding, and advanced variables—to support strategic decision-making and operational efficiency.
Serve as the primary point of contact for high-volume, high-profile strategic accounts with minimal managerial oversight.
Manage complex issues involving reporting, omit resolution, and forecast trending.
Oversee customer, segment, and internal inventory programs, including process development and implementation.
Lead and manage projects by defining scope, assigning tasks, and taking full ownership of outcomes.
Ensure timely delivery of assigned project milestones with minimal guidance from management.
Evaluate existing processes to identify opportunities for increased efficiency, cost savings, and improved customer satisfaction.
Recommend, test, and implement enhancements as appropriate to drive continuous improvement.
Provide guidance and training to team members and clients to support skill development, knowledge sharing, and overall team effectiveness.
Develop and manage advanced, standardized, and ad-hoc reporting and analysis by accessing and integrating data from multiple sources.
Build reports using multiple data sets with simple variables and manage outputs from complex reports.
Utilize Microsoft Office tools—including Excel, Access, and PowerPoint—for data visualization, chart creation, and presentation development.
Support basic Business Objects query development.