Sr. Service Lab Technician III

Rivian•Hayward, CA

1d•Onsite

About The Position

The Sr. Service Lab technician III will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP’s and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborate with others and always maintain an extremely positive attitude and great work ethic.

Requirements

Automotive Technology/Technician Degree or equivalent experience
6+ years of automotive and/or EV experience
Ability to drive non-commercial truck and trailer
Ability to travel as needed (up to 75%)
Experience working in start-up environments
Knowledge of EV Powertrains and HV systems
Strong diagnostics experience
Strong written and communications skills
Strong organization skills with attention to detail
Ability to stand for 8-10 hours per day
Frequent use of hands to handle or feel material during quality inspections
Occasionally required to climb permanent or temporary stairs or ladders in construction environments
Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
Required to communication using telephone and/or e-mail
Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
Ability to lift and carry at least 50 pounds
Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
Required frequent travel 6-8 hours in a company provided non-commercial vehicle
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Ability to read and speak fluent English
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Nice To Haves

OEM Certified Master Technician is a plus
OEM Specific Technician Training is a plus

Responsibilities

Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)
Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)
Improve efficiency in service procedures without compromising quality and safety of the repair
Validate all service tooling prior to implementation to the field
Support campaigns and containment initiatives
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Support cost analyst impact on different serviceability methods and processes
Support cross functional teams and assist with pre-production vehicle builds
Provide ad hoc service support to the field to support the Service organization
Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams.
Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization.