Sr Service Engineer

Carrier • East Syracuse, NY

1d • $79,000 - $158,000

About The Position

The Senior Service Engineer operates as a key technical leader responsible for driving service parts engineering and aftermarket readiness across multiple product lines. This role owns critical deliverables related to service BOMs, part lifecycle management, and engineering data integrity, ensuring alignment between product design and field support. Working with a high degree of independence, the position leads cross-functional initiatives with product engineering, supply chain, sourcing, and customer support teams to deliver accurate, timely, and scalable service solutions. The role serves as a subject matter expert and escalation point for complex technical issues, while driving continuous improvement in processes, tools, and data to support business performance and customer satisfaction.

Requirements

• Associate degree (AA/AS) with 5+ years of experience in HVAC, or engineering field OR Bachelor’s degree (BA/BS) or higher with 3+ years of experience in HVAC, or engineering
• Demonstrated experience in engineering, service engineering, or product lifecycle management
• Proven ability to work effectively in cross-functional product development environments
• Strong understanding of service BOMs, part lifecycle processes, and engineering data systems
• Strong analytical and problem-solving skills with the ability to drive root cause resolution
• Ability to lead cross-functional initiatives and manage stakeholders to deliver results
• Track record of executing projects on time with measurable impact (e.g., improved BOM accuracy, part availability, reduced errors/escalations)

Nice To Haves

• Experience using SQL, Python, or similar tools to analyze engineering or service data and support decision-making
• Working knowledge of parts catalogs, PDM/PLM, or similar tools

Responsibilities

• Lead the development, validation, and maintenance of service bills of materials (BOMs) and catalog data across product lines.
• Ensure alignment between product configurations and service parts throughout the product lifecycle.
• Drive improvements in data accuracy and system integrity across engineering tools (e.g., service catalog and parts databases).
• Represent Service Engineering in cross-functional product development programs, design reviews, and software releases.
• Ensure aftermarket requirements, including service parts and accessories, are incorporated early in product development.
• Support product launch readiness by ensuring timely availability of service parts.
• Provide leadership in resolving complex technical issues related to part identification, applicability, and configuration.
• Lead root cause analysis and corrective actions for recurring product or service part issues.
• Serve as an escalation point for cross-functional teams supporting customer and field service needs.
• Oversee new part setups, supersessions, alternates, and end-of-life (EOL) strategies.
• Ensure proper coordination of part changes and transitions across engineering, supply chain, and sourcing organizations.
• Partner with product engineering, supply chain, sourcing, and manufacturing teams to validate part designs and ensure serviceability.
• Support supplier selection, validation, and cost optimization initiatives.
• Act as a central point of coordination for service-related engineering activities across global teams.
• Manage engineering project tasks, priorities, and deliverables across multiple initiatives.
• Contribute to resource planning and allocation to support program timelines and deliverables.
• Monitor progress and ensure alignment with project milestones, cost targets, and business objectives.
• Drive continuous improvement initiatives to enhance service engineering processes, tools, and data quality.
• Standardize workflows and establish best practices for service engineering operations.
• Support development and implementation of systems and reporting tools for engineering performance tracking.
• Lead, mentor, and develop engineering team members to achieve organizational goals.
• Establish performance expectations and promote a culture of accountability and professionalism.
• Align team objectives with broader organizational strategies and growth initiatives.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior