Sr Service Desk Analyst

ScanSource•Wade Hampton, SC

10h•$65,000 - $75,000•Onsite

About The Position

Senior level IT professional that is passionate about technology and has a good mix of technical and customer service skills. Responsible for maintaining devices via endpoint management tools such as Intune, JAMF and BigFix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist the implementation of those changes. Ability to listen, train and work with multiple teams within the business.

Requirements

High School Diploma or GED
In-depth knowledge of computers, operating systems and programs
In-depth knowledge of scripting languages (Javascript, Powershell, Regex, and others)
In-depth technical troubleshooting skills
Ability to “Think out of the box”
Customer service focused
Experience with MacOS
Intune configuration, management, and support
JAMF configuration, management, and support
Bigfix configuration, management, and support

Responsibilities

Responsible for scripting, deploying, and updating end user devices via remote management tools.
Provide 3rd tier support for Service Desk
Provides technical training for Service Desk
Provides training to business teams and promotes the adoption of technology
Requires in-depth knowledge of all technologies offered to end user community
Provide update, status, and completion information to infrastructure management in reference to Projects that are assigned
Research, Test and Provide guidance on new and upcoming technology trends
Other duties as assigned