Sr. Service Consultant -- McAllen, TX

Arjo•Mcallen, TX

7d•Onsite

About The Position

The Sr Field Service Representative/Driver provides oversight at the assigned service center and facilitates the delivery, pickup, maintenance, cleaning, and quality processing of company assets for assigned locations. Individual will assist the Territory Service Manager in the oversight of the work force providing work assignments for daily activities and tracking service center metrics. Other responsibilities include compliance related activities such as self-inspections, infection control, and QC/PMI to conform to, support, and enforce all company policies and procedures. Assist the TSM with supervision of the distributed site operations activities.

Requirements

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years’ experience within service or operations field
Two(2) years’ experience in front-line customer-service
Experience with Microsoft Office applications, including Word, Excel, & Outlook
Ability to enter information into work logs and existing computer systems
Ability to lift up to 75lbs and push/pulling up to 135 pounds
Ability to drive work truck
Ability to comprehend work instructions and safety requirements
Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Responsibilities

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26 foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Search for equipment that has been misplaced or lost
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions