Sr. Service Account Manager

Everpure

4h • $93,000 - $140,000 • Remote

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Service Account Manager, you will be the primary orchestrator of the customer experience for our most significant enterprise accounts, ensuring they realize the full value of the Everpure™ Platform. You will serve as a high-impact advocate and trusted advisor, bridging the gap between customer business goals and our technical excellence. By collaborating with engineering, product, and sales teams, you will turn complex post-sales challenges into long-term retention and growth opportunities.

Requirements

• 6+ years relevant experience (customer-facing, large accounts, industry related)
• Ability to work independently and as a team advocate to achieve business objectives.
• Strategic Relationship Management: A proven ability to navigate and influence matrixed enterprise environments, building deep trust with executive stakeholders while managing complex, high-stakes customer portfolios.
• Operational Excellence: Expert-level proficiency in managing technical service delivery, including capacity planning, inventory management, and change control within the data storage or cloud infrastructure industry.
• Cross-Functional Leadership: Demonstrated skill in mobilizing internal teams—from legal to engineering—to resolve obstacles and deliver a holistic, seamless customer experience.
• Communication & Influence: Exceptional verbal and written communication skills, with the ability to translate technical performance data into strategic business value for C-suite audiences.

Nice To Haves

• ITIL, Pure Storage DSA desired.

Responsibilities

• Orchestrate Global Account Health: Lead the end-to-end service delivery relationship for large-scale accounts, driving regular strategic reviews and proactive risk analyses to ensure 100% operational continuity.
• Champion Technical Advocacy: Act as the voice of the customer within Everpure, influencing product management and engineering roadmaps to prioritize features that solve real-world enterprise challenges.
• Manage Critical Incidents & Deployments: Lead high-severity issue resolution and complex implementation projects, coordinating cross-functional response teams to deliver high-quality outcomes under pressure.
• Drive Strategic Growth: Partner with internal account teams to identify expansion opportunities and deliver data-driven insights that accelerate the customer’s business priorities and IT initiatives.
• Cultivate Knowledge & Mentorship: Elevate the collective expertise of the CX organization by mentoring junior SAMs and developing best-practice content for our global knowledge repositories.

Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed