Sr. Customer Service Account Manager

Eaton Corporation • Jackson, MI

16h

About The Position

Provide strategic leadership of Key/Strategic customer accounts by driving growth objectives, shaping long range customer development plans, and leveraging trend analysis to proactively identify opportunities for improvement. Oversee customer performance scorecard governance, resolving variances, influencing organizational accountability, and ensuring performance data drives continuous improvement initiatives. Support the coordination of managed programs through the ProLaunch process by aligning cross functional activities with customer roadmaps and ensuring program milestones are executed successfully. Champion the customer concern resolution process by driving timely investigations, root cause resolution, and systemic corrective actions that enhance customer satisfaction and organizational credibility. Provide oversight of customer delivery performance, anticipating supply risks, initiating mitigation strategies, and collaborating with Supply Chain leadership to ensure continuity of supply. Lead the governance and execution of Long-Term Agreements (LTAs), including strategy development, negotiation participation, contract interpretation, executive summary maintenance, dispute resolution, and continuous identification of improvement opportunities for future negotiation cycles.

Requirements

• Bachelor's degree from an accredited institution
• Minimum of three (3) years experience in customer service, sales, or other related field
• Must be legally authorized to work in the United States without company sponsorship, now or in the future
• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158
• Only candidates within a 50-mile radius of Jackson, MI will be considered
• Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process
• Judgment, logic, resourcefulness and creativity abilities
• Computer literate with competency in Microsoft Office programs and web maintenance systems

Responsibilities

• Provide strategic leadership of Key/Strategic customer accounts by driving growth objectives
• Shape long range customer development plans
• Leverage trend analysis to proactively identify opportunities for improvement
• Oversee customer performance scorecard governance, resolving variances, influencing organizational accountability, and ensuring performance data drives continuous improvement initiatives
• Support the coordination of managed programs through the ProLaunch process by aligning cross functional activities with customer roadmaps and ensuring program milestones are executed successfully
• Champion the customer concern resolution process by driving timely investigations, root cause resolution, and systemic corrective actions that enhance customer satisfaction and organizational credibility
• Provide oversight of customer delivery performance, anticipating supply risks, initiating mitigation strategies, and collaborating with Supply Chain leadership to ensure continuity of supply
• Lead the governance and execution of Long-Term Agreements (LTAs), including strategy development, negotiation participation, contract interpretation, executive summary maintenance, dispute resolution, and continuous identification of improvement opportunities for future negotiation cycles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level