Customer Service Account Manager

Russell Massey & Co•Columbia, SC

5d•$32,000 - $35,000•Onsite

About The Position

Russell-Massey & Company is seeking a motivated, customer-focused Account Manager to join our growing team. In this role, you will be responsible for maintaining and maximizing profitable client relationships while servicing the personal insurance needs of new and existing clients. If you enjoy working with people, thrive in a professional team environment, and are looking for a stable career with growth opportunities in the insurance industry, this could be the perfect fit.

Requirements

Prior experience in a customer service–focused role
Strong interpersonal skills with a people-oriented, customer-focused mindset
Excellent organizational skills with the ability to work independently
Sound judgment, strong decision-making abilities, and professional assertiveness
Superior written and verbal communication skills
Excellent time management skills and the ability to thrive in a team environment
Comfortable with technology and computer systems
Willingness to obtain a South Carolina Property & Casualty Insurance License (paid for by employer)

Responsibilities

Identify, qualify, and develop personal insurance opportunities with new and existing clients through in-person meetings, phone calls, online communication, and written correspondence.
Build and maintain strong client relationships through regular follow-ups, accurate and timely quotes, and ongoing account support.
Anticipate, respond to, and follow up on client needs to ensure a high level of service and retention.
Support clients through the renewal process and assist with retention strategies.
Collaborate with team members, share expertise, and participate in meetings as needed.
Maintain continuing education (CE) requirements and stay informed on industry trends, new products, legislation, coverages, and technology.