Customer Service Account Manager

Careers • Oak Creek, WI

5d • Onsite

About The Position

Independence Corrugated, a subsidiary of Schwarz Partners and corrugated manufacturing industry leader, currently has an exciting opportunity available for a Customer Service Account Manager in Oak Creek, WI. As a Customer Service Account Manager, you are the liaison between our customers and the plant. You are responsible for receiving and processing material orders directly from customers via telephone, internet, or email in a timely and accurate manner. You will inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by our customers. You will also aid in sustaining operational flow within the plant by supporting our strategies and work standards.

Independence Corrugated truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

Continuously positioned as a leader in the packaging industry, we have been regarded as one of the most innovative corrugated manufacturers by competitors and peers alike. Located in Oak Creek, Wisconsin, we combine high-tech equipment with a well-oiled team, to provide corrugated sheets to a diverse and demanding sector of the national packaging market. Setting itself apart from other sheet feeders, we have the backing of one of the largest and most influential management groups the packaging world has seen. We will continue to grow and only increase its footprint in the industry. Encouraging this growth is unparalleled service, which starts with our top-notch Customer Service Team. Our Customer Service Representatives (CSR) are the face and voice of this results driven company. Interacting with the customers on a daily basis, relationships are built that will continue to push our ability to service the customers to the next level. On top of building relationships, CSRs are tasked with ensuring accurate data entry on up to $500k+ of orders each and every day.

Requirements

• An energetic, motivated, and dependable worker who is dedicated to the job and team.
• A minimum of 3 years of customer service experience in an office setting.
• A minimum of 2 years of data entry experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional and clear written and oral communication skills.
• Ability to multi-task and prioritize one’s time effectively.
• Must be an effective time manager with the ability to adapt to a dynamic, fast-paced environment with cutting-edge technology.
• The ability to function as a mature, professional individual, who interacts positively with teammates.
• Ability to function effectively in a team yet function independently with minimal direction.
• Customer Relationship Management.
• Day-to-day customer interactions.
• Order Management.

Nice To Haves

• An administrative, business, or management degree is preferred.
• Customer service experience in a manufacturing company preferred.

Responsibilities

• Receiving and processing material orders directly from customers via telephone, internet, or email in a timely and accurate manner.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by our customers.
• Aid in sustaining operational flow within the plant by supporting our strategies and work standards.
• Ensuring accurate data entry on up to $500k+ of orders each and every day.

Benefits

• Exceptional pay and great, affordable benefits (including life, medical, dental, 401(k) and more!).
• Highly rewarding bonus program paid monthly! You are eligible for the bonus program from your first day of employment.
• A clean facility featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• Monthly production bonuses.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented, and employee-friendly environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed