About The Position

As a senior cyber incident responder on the TELUS Security Incident Response Team (TSIRT) within the Chief Security Office, you will contribute to a growing national team focused on cyber resilience and incident response. You will lead responses to cybersecurity incidents, working with technical teams, impacted business units, and stakeholders to resolve incidents promptly and reduce their cost and impact. The role includes digital investigations across major technology platforms, coordinating remediation, developing response strategies for complex incidents, and producing detailed reports to improve TELUS’s cyber resilience. You will also develop and automate incident response playbooks and procedures, and provide technical leadership, coaching, and career guidance to junior team members. The position involves on-call after-hours support one week per month and requires the ability to obtain Canada PWGSC Clearance (Level II – Secret).

Requirements

  • Extensive expertise in security incident response and digital forensics, including applying best practices and innovating to achieve positive outcomes.
  • Advanced proficiency with AWS, Azure, and GCP cloud computing environments.
  • Experience analyzing logs and data using common query languages such as BigQuery, LogScale, or Lucene.
  • Ability to leverage AI and machine learning to automate and improve incident response activities.
  • Comprehensive cybersecurity knowledge and familiarity with current attack techniques, countermeasures, malware, and threat actor profiles.
  • Availability for on-call after-hours support one week per month.
  • University degree in Computer Science, Engineering, or a related discipline.
  • Minimum 7 years of hands-on incident response experience.
  • Ability to successfully obtain Canada PWGSC Clearance (Level II – Secret).
  • Advanced knowledge of English, required for frequent interaction with external and internal parties and use of English-only IT tools.

Nice To Haves

  • Fluency in both French and English.
  • Formal training in project management, security leadership, or crisis management.
  • Industry security certifications in digital forensics or incident response.

Responsibilities

  • Lead cybersecurity incident response and coordinate activities to reduce the cost and impact of incidents.
  • Provide leadership, communicate with stakeholders, and solve complex security challenges.
  • Perform digital investigations across major technology platforms to analyze data and uncover critical information.
  • Develop and automate incident response playbooks and standard operating procedures to foster continuous improvement.
  • Collaborate with internal stakeholders and provide feedback in challenging situations while demonstrating integrity and ethics.
  • Coach and mentor junior team members, offering technical leadership and career guidance.
  • Manage time and multiple activities concurrently with minimal supervision.
  • Produce detailed incident reports to support improvements in cyber resilience.
  • Coordinate remediation efforts with team members across a wide range of technologies.
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